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Received a defected item. Claim closed without proper resolution

satyajaisw
Community Member

Claim Date: 24-06-2014
Issue Type : Part of the order was damaged

Preferred Resolution: I want Refund

Txn Date: 17 Jun 2014
Action : Buyer cancelled his claim request - Claim Closed

Remarks : As per our telephonic conversation on 27/06/2014 at 06:12 pm, we are pleased to inform you that we are approving your refund request in form of eBay coupon. You will receive a coupon of 110% of Item value. It will be sent to your registered email address, and you can expect to receive it within 7-10 business days and the same is valid for 30 days. Note: Sundays and Public Holidays are excluded from working days. Thank you for shopping with eBay

 

They closed the claim after informing that I will get 110% eBay coupon in 7-10 working days.

Till now I have not received any coupon. I am not able to re-open my claim.

How they can close a claim without proper solution.

I really feel cheated by eBay India and PaisaPay.

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