SIR
I RECEIVED A COUPON FOR RS 700.00 AGAINST DELIVERY OF DEFECTIVE ITEMS WHICH IS VALID TILL 15-11-2014. I USED ABOVE COUPON FOR RS 175.00 ONLY AND BALANCE AMOUNT OF RS 525.00 IS STILL AVAILABLE WITH YOU. BUT YOUR CUSTOMER CARE REPRESENTATIVE TOLD THAT BALANCE AMOUNT CAN NOT BE USED AND IT IS LAPSED. IT IS SURPRIZING THAT I WAS NOT KNOWING THIS PROCEDURE. HAD IT BEEN INFORMED BY YOU EARLIER I WOULD HAVE USED IT TO FULL AMOUNT.
PLEASE PROVIDE ME A COUPON FOR BALANCE AMOUNT SO THAT THE SAME CAN BE USED BY ME AT ONCE. HOPE MY PROBLEM WILL BE RESOLVED BY CONSIDERING ME AS A YOUR ESTEEM CUSTOMER
REGARDS
G.PRAKASH REDDY
