This is not game to play anywhere anytime.
This is a business and not pass on your ball to other (seller or courier company)
Why your company can check courier status and inform to customer.
Why your company Provided Wrong Courier detail?
(Estimated Delivery Date is 03-Feb-16
The Shipping details are:
Courier name: Delhivery
Airway Bill Details: 17814187562
courier received date is 05-Feb-2016 (2 day Late)
why your company have cancellation policy ?
why your company provide customer satisfaction.
why your company compare to Other company policy (its better then you)
Example: I m Purchase 1 Parker pen via Jabong.Com on 10-Feb-2016 and Delivery date is 14-Feb-2016 but this courier not received on provided time. so Jabong company apologize and provide New parker Pen absolutely FREE. this is a Customer satisfaction Services.
This time to Learn more.
then after comment to customer.
if you can't learn above Example , so please close down the feedback services.
i am waiting for your revert regarding this services.
if you have any query call me any time.