Dear Friend,
What they say is their formal statement.But what matters on ground is how it effects the clients.Ebay says Buyers are important, it is they who bring the Sale to Sellers and indirectly Revenue to Ebay,so they are important.Do you think if there are no sellers or sellers would reduce then what would be the effect of sale on Ebay and the consecutive revenue loss to ebay in Terms of Ebay fees.It is like who comes first, chicken or Egg. What Ebay thinks is Egg is more important ,but what about the chicken who brings eggs.
Sellers sell their items so Buyers come here on Ebay.
The feedback system is partial and injustice to SEllers.Recently a buyer bought 2 items from me and I packed it well and despatched,but unfortunately it was damaged by Indiapost during Transit.And they said they are not responsible for the damage.So the Buyer blamed me and threatened me with Negative Feedback if I didnt return all the Money including Shipping Charges and the item would remain with her.However,I had no choice and send her 5 items for free, and in return she gave me 2 negative Feedbacks.
I contacted the Customer support dept but they replied they were unable to help, and what I could do is accept the demand of the Buyer.I had also attached the threatening email of the Buyer,but they replied their hands are tied.
According to recent status I could not retaliate and give her negative feedback, so how would other Sellers know what this Buyer is doing with Sellers.
Isnt that a point to be noticed.
My all efforts were washed up, with feedback from 100% to 92 %.Thanks to Ebay Policy.
Regards,
Westcoast International.