Seller didn't refund my money

[nayapushp]

I bought an item from eBay india and I returned back to seller as it didn't meet my expectation . It's was gym equipment and found it very low quality cheap item. Even after returning item back to seller with valid Fedex return shipment I didn't get refund. I opened case twice with eBay and twice from my bank (Amex). Their explanation is item sent by seller is in 5 packages and i returned it in 3 packages. Is there is rules to sent package in the same number containers ? It's all about conveyance i found here to ship it back. What matters really is the sent item by seller and returned item back to him weight same and it's 95KG. Seller keep on telling he didn't two more parcel where it supposed to be rod. I am just clueless on this. It's all over bank and eBay now i am going escalate to consume court and I need someone help here to take further action

PaisaPay ID: 41834335347
Date claim opened: 19-02-2016
Claim ID : 1723491

[kailasbeher5]

Hello,

          i am kailash from odisha,i order one mobile phone(moto G4 plus),but the product come to me is dead set,

i raised the clain on dt 30/11/2016,

Clain id - 2453208

PaisaPay id 43878026817

but now also no one will come to me exchange the product or refund the money