Refund not approved

mohan5499
Community Member

Hi,

 

I ordered products on 28/7/2016, it was delivered 7/8/2016.  I returned it back to seller.  I am struggling to get my refund via Ebay.  I had purchase first time in ebay.  I had opened a case in EBAY case reference number is 2218102 on 8/8/2016, which was supposed to be closed on 28/8/2016, but it is still open.  I have been calling the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and the refund will be processed, I am disappointed with the EBAY that it is such a big company and the refund processes are so bad.  it is not helping the customers.  I have even uploaded the credit card statement for the proof of payment.

 

Regards,

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