Hi, this is Sharat Digumarti, Senior Manager - Marketplace Health for eBay India. I am glad to be back with you for an Open house discussion on making eBay your most trusted trading partner. Let me start with a quick update on the events since my last open house discussion.
Updating the Seller Non Performance policy – We recently updated our seller non performance policy to ensure that the sellers who are causing bad buyer experience are warned at an early stage such that they can make relevant changes in their business processes. We also made the SNP calculation for last 90 days so that it will be easier for sellers to resolve such disputes.
Safeguarding Member ids – In January this year, we made some changes to the way member ids were displayed on the bid history page. This helped us protect bidders from fraud second chance offers and other unsolicited mails. We have made some more changes in the process to make it more transparent and fun for other bidders. To see more details ,
click here
SMS alert for disputes – We will be shortly introducing a cool new feature, Our buyers told us that they were not aware of the dispute process on eBay, and often missed out on buyer protection due to ignorance. Based on this feedback, we started calling out to buyers to explain the complete process. We will be shortly adding another feature in the dispute console. Now you will be able to subscribe for SMS based alerts whenever your trading partner in case of any update in your dispute console.
Shipping Filters – Abnormally high shipping charges are one of the top reasons for bad buyer experience on eBay. To control such instances, we proactively started taking action against listings, which seem to be obviously charging high shipping rates. As a result the number of listings with high shipping charge has reduced significantly, however, in the process; we have unintentionally pulled down some genuine listings as well. We are revaluating the process to ensure that genuine listings do not suffer.
Policy changes for MP3 players and Food – We also made some changes in a couple of policies to make them more user friendly. The MP3 policy was changed to ensure that listings contain only physical memory so that it results in a good experience for buyers. We also updated the food policy to enable sellers to list food related items on eBay.
Most of these changes have been brought along keeping I mind your feedback and better experience. I will be happy to discuss them further with you and listen to more of your suggestions. As I mentioned earlier, I will be present on the Community Boards for an Open House Session on
13th September 2007, 4 – 5 PM. I will encourage you to post your thoughts, comments and suggestion on this thread. I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.
See you on 13th in the discussion!
Regards,
Sharat Digumarti
Senior Manager - Marketplace Health
Regards
Yash
