Reply
rhtdm.6624
Community Member
Posts: 401
Registered: ‎05-01-2009

Feedback Removal Policy Exist on eBay?

Hello,

I like to know whether feedback removal policy still works on eBay or they are just playing with seller emotions? I have sold "►GENUINE TRANSCEND 8GB MICRO SD CARD FOR MOBILES►5 YEAR MANUFACTURER WARRANTY►". After the receipt on of the buyer left negative feedback stating that "corrupted, non-functional item. very disappointing."

When I contacted buyer about it then buyer said we will speak with eBay not with you as I have purchased it from eBay not from you. May I know what is this? Then I tried second option, I had contacted eBay TNS team regarding this unfair feedback. The agent who received call seems new. She is saying that it can't be removed as buyer mentioned comment that corrupted. But when I said that as product sent in seal pack condition & we have sent 1 year warranty bill with product also. If buyer will go to service center then service center will resolve the issue & its a standard process. Still that girl denied to remove negative feedback.

Now can anyone tell me why eBay employees are not following there assigned policies? Who will help us in such matters?

Hope someone will respond on it. We miss Miss Seema as she was the last option & I think she left eBay.

Thanks
Please use plain text.
spl_ind
Community Member
Posts: 1,515
Registered: ‎21-07-2006

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
Well, looks like your negative feedback has now been removed as I could not find one on any of your recent transactions.
Please use plain text.
rhtdm.6624
Community Member
Posts: 401
Registered: ‎05-01-2009

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
Hi,

Thanks for attention on my post. Yes TNS removed that feedback. But for removal I struggled lot.

Hope will not face such issues again.

Thanks
Please use plain text.
Community Member
Posts: 13
Registered: ‎04-04-2011

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
for any product sold on ebay that has manufacturer warranty in case if the buyer finds item having manufacturing defects and then posts a negative feedback ebay is able to remove the negative feedback
Please use plain text.
mobilestore4u
Community Member
Posts: 207
Registered: ‎26-04-2010

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
sunwebsolutions

Sorry to say but you not have complete knowledge on it. Not on all issues eBay removes negative. There are certain criteria they have.

Thanks
Please use plain text.
Community Member
Posts: 1
Registered: ‎16-07-2008

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
Can any one point to link for feedback removal?
Please use plain text.
rhtdm.6624
Community Member
Posts: 401
Registered: ‎05-01-2009

Feedback Removal Policy Exist on eBay?

in reply to rhtdm.6624
Hi,

I didn't get you. Can u clarify more exactly what you want to know.

Thanks
Please use plain text.

Additional site navigation