I had raised a claim at ebay 10 days back as a seller had not shipped the item as per description given on ebay. As per policy Ebay should have called the customer within 7 days of raising a claim. I didnt received any call from ebay. so after escalating my claim on 8th day of raising a claim I still havent received any call.
Seller is very well willing to take the item back as he know s his fault. Despite that Poor processes at Ebay have left both the seller and buyer at a fix.
Every time I call Ebay they say this case is escalated.
Ebay's behaviour on this case reflects that Ebay doesnt even know what an escalation means.