Hi. I tried buying this phone, HTC Desire S. (Item Number = 310322732331) on 28th June 2011 at 9pm. Because I got this Coupon, which I received from Ebay India on the same day (28th June 2011), Coupon Code = KDHJWGUGBG ; (5% Discount - Maximum Discount of Rs.2000).
The final amount of Rs. 21,944.05 was debited from my SBI Online Account but neither Ebay nor paisa pay updated this and my Ebay account did not show confirmation of payment.
When i contacted your customer support the next day i was told to wait for 48 hrs for the order to get confirmed. I was further told that in case i ordered again before that period, i might end up with two phones which i did not want.
Today is the 30th of June 2011 - 11pm, and since its past 48 hrs and no confirmation has come from your end, i tried buying the same phone again, but now the coupon code is not being accepted and i have got the error message : "Sorry, the gift voucher / promotion code KDHJWGUGBG cannot be used as you do not meet the coupon eligibility criteria IN_WK25Tue_5%off_DC_ThankyouforshoppingoneBay!. Please try another voucher / promotion code or continue with your payment".
Please note that the particular coupon code is valid on or before 30th June 2011, According to the mail sent to my email id mathewrulz@gmail.com.
This is my predicament now, i have paid Rs. 21,944.05 to Ebay which has been debited from my account but i have no payment confirmation; neither have i been refunded, nor am i getting the product. I was given a Discount Coupon by Ebay which i now cannot use apparently because of the above mentioned transaction.
So now i cannot use the coupon or get the phone with discount, for which i already paid for. Frankly i feel cheated.
The least you can do is confirm the transaction which i have already paid for and send me the phone at the same rate or issue me a fresh discount coupon. Lest i lose trust in your system.
Regards,
Mathew
