Hi,
I am a regular buyer on ebay, as i regularly buy high value products on ebay.I bought this product (note 3) from ebay priced at 25000 Rs it have some connectivity issues so i open the claim and talk to seller who is ready to take the product back claim adjuster called me at 1.15 pm on 12th jan. 2015 and i was not able to take the call as i was driving that time.
In afternoon i recived the address to reship the product back to seller but the address is of some remote area in "pratapgarh" which is not servicable by any corior company, (here i want to enlightened that seller shipped me the phone from Mumbai not pratapgarh).
NOW PROBLEM I FACE WITH EBAY WAS THAT WHEN I TRIED ALL CORIOR COMPANY'S TO SHIP THE PRODUCT BACK AND NO ONE ACCEPTED IT SO I CALLED UP SELLER TO CONFIRM THE ADDRESS AGAIN AND HE SAID THAT DO NOT SHIP IT EBAY GIVEN ADDRESS (PRATAPGARH) SHIP IT TO MUMBAI ADDRESS.
FOR THIS I CONTACTED EBAY INDIA CUSTOMER SERVICE EVERYDAY AND TOLD THEM MANY TIMES THAT KINDLY HELP ME OUT ON THIS ISSUE AS I AM NOT ABLE TO RESHIP THE PRODUCT BACK AS SELLER IS GIVEN A REMOTE AREA ADDRESS TO EBAY BUT ASKED ME TO SHIP IT BACK TO MUMBAI.I ASKED EVERYDAY TO CUSTOMER CARE PEOPLE TO GIVE ARRANGE A CALL FROM CLAIM ADJUSTER SO I LET HIM KNOW EVERYTHING AND ALL I GET LIES THA I WILL BE CONTACTED WITHIN 24 HOURS.
MEANWHILE I ASKED SELLER TO SEND ME HIS MUMBAI ADDRESS ON EBAY WHERE HE WANTED ME TO SHIP THE PHONE BACK.AFTER MANY REQUEST HE SEND HIS MUMBAI ADDRESS ON EBAY MASSAGES (WHICH U CAN CHECK IN MY EBAY ACCOUNT MASSAGES).WHICH WHEN I GOT I AGAIN CALLED UP CUSTOMER SERVICE AND TOLD THEM THAT I GOT NEW ADDRESS FROM SELLER ON EBAY AND NOW PLEASE ARRANGE A CALLBACK FROM CLAIM ADJUSTER SO I CAN SHIP THE PRODUCT BACK TO ANOTHER ADDRESS AND AGAIN I HAVE BEEN TOLD THAT HE WILL CALL YOU AND YOUR CLAIM WILL NOT CLOSED AS WE ARE ESCALATING THE CLAIM.
BUY TODAY I RECIVED EMAIL STATING THAT CLAIM ADJUSTER CLOSED MY CLAIM AS I AM NOT ABEL TO PROVIDE RETURN SHIPPING.NOW WHAT IS MY FAULT THAT I TRUSTED EBAY A LOT OR I AM DOING ALL WORK THAT CLAIM ADJUSTED NEED TO DO WHY I HAVE NOT GOT A RETURN CALL AFTER I CALL EVERYDAY ON THIS METTER. IF CLAIM ADJUSTER IS TOO BUSY OR EMPLOEES IN EBAY TELLING SELLERS HOW TO TRICK EBAY CUSTOMERS BY TWEAKING EBAY POLICIES LIKE IN MY MATTER REGISTER WITH A REMOTE AREA WHERE NO ONE CAN RESHIP.
I WOULD LIKE TO ESCALATE THIS MATTER AND NEED A REPLY ON THIS AS IF EBAY WOULD NOT HELP ME I WILL GO FORWORD FOR LEGAL HELP IN CONSUMER COURT AGAINST EBAY AS I HAVE BEEN LIED EVERYDAY FROM CUSTOMER SERVICE DEPARTMENT.WHAT IS THE MEENING OF EBAY GARANTEE IF SELLER CAN PLAY AND TWEAK WITH EBAY POLICIES AND EBAY CLAIM DEPARTMENT NOT LITSEN OR NOT EVEN CALL BACK TO BUYERS AFTER SO MANY REQUESTS.
I URGE SENIORS EBAY PEOPLE TO LISTEN TO THE RECORDING I MAKE FOR THIS CLAIM AND HOW MANY TIMES I ASKED A CALL FROM CLAIM ADJUSTER ON THIS METTER.
DO PROVIDE ME HELP ON THIS I STILL HAVE FAITH ON EBAY.
DO REPLY ME WITH A CALL AND ON EMAIL.
REGARDS
Vishal
