Hello hangme1410,
At the outset I regret the unpleasant experience you had and understand your frustration at no fault of yours.
I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences, as
kritant mentioned, let me assure all of you eBay has a
proven track record of Buyer Protection Payouts
Thank you for the feedback / suggestion on simplifying buyer protection. Since we have to maintain the payout processes fool proof and all claims by the party to the dispute need to be verified by documentation,
hence in case of Item Not Received Dispute(INR Dispute) - the buyer needs to give documentary evidence that he/she has paid the seller for the product in case of an INR Dispute (Any documentary evidence (that is verifiable) that indicates clearly that the payment has been made for the transaction is acceptable for processing the INR claim )
In case of an Significantly Not as Described Dispute (SNAD Dispute) the buyer needs to give Letter of Authenticity or Appraisal based on an independent authenticator's physical inspection, as
kritant has mentioned its is important for the appraisers take an independent view in evaluating the SNAD Dispute .
Regards,
Vidmay