Paid for Item thru PayPal but shipment recieved with open box and item miss

[harp_31]

Hi All!I buy used apple iphone from Ebay.ca and paid through paypal.as per seller status item was shipped thr USPS first class mail international on 2 july and amazingly fast I recieved the box today on 5-july through postman but to my horrorbox was open and Iphone missing just charger and headset was there.I refused to accept the box.Pls let me know what r my options now as I have paid in full also as per seller this mail does not have tracking facility.Pls help anyone

[harp_31]

@All, Thanks for your valuable feedbacks.finally paypal decided in my favour though i was told to lodge another claim of item not recieved as my first one was item not as described.Seller did tried to again manipulate things as when paypal asked for tracking information he gave the ref of my first claim where i said that i recieved open box.but that's irrelevant now.Thanks paypal gr8 job1