No response for the Claim ID : 1640203

Hello All,
 
I bought this Item 11 Jan 2016 and received the item on 20 Jan 2016.
To my surprise I got the item from shopclues.
Item received which was not working. 
 
I raised ebay Claim about a month ago.
No response from ebay guarantee team so for. 
No one called even one or not a email.
 
I called ebay help desk about 4 times , every time I got a response that someone from ebay guarantee team would call me within 24 hours.
But no call so far.
 
Kindly let me know what I need to do to resolve this issue. This is too bad that no one ever responds. 
I like to buy from ebay but I do not want to be treated like this. Kindly help.
 
Thanks,
Anand
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