How to deal when item does not arrive

[bertilvidet]

I was surprised that I was not able to find an answer on this, as I assume not being the first in this situation.

From what I read I understand that it is seller's responsibility to ensure that the item arrives.

I have bought a book that never arrived. The seller has a very good feed back, so I have no reason not to trust that the item has not been shipped. I asked however for refund, to which the answer was that seller does not have any reason to trust that I have not received the item. It is of course unpleasant to be met with such mistrust, when I make it clear that i dont have any reason not to trust the seller.

I did not chose to pay for insurance for shipping. But anyway, what should I do as seller refuses to refund and I have promptly paid for an item that I did not receive. Would it be fair to leave negative feedback - anyway I can not see any way to leave positive feedback in this situation. What is the norm in such a situation?

[jaipur_fashions]

hi bertilvidet

You can file a dispute (Item not received) with the help of this link , http://feedback.ebay.in/ws/eBayISAPI.dll?InrCreateDispute

You can find more info on this here, http://pages.ebay.in/help/tp/inr-snad-process.html

I hope this is helpful.

Regards
Meenu

[india.is.best]

Dear All,
There is one seller :
insihozi (insihozi@yahoo.co.in) (24)

This seller is selling on auctions starting at 1 rupee ! But if you won the items at high price and he is making profit, then only he will send the items otherwise he can do all kind of tricks.

I bid on several of item from this seller and won two of the cosmetic items at Rs 30 and 51 respectively. These items were listed as Free sgipping to everywhere in India. The item numbers are : Oriflame Baby Talc (360019528207) & Oriflame Visions Lip Love Lipstick (360019527991).
First I received the payment information for both the items at more than Rs 300/- The seller added Vat and insurance multiplying the bid amount to many times. When I asked him why the insurance was charged as it was never anywhere mentioned on the item page and also taxes with very hard to find. He just removed the insurance but not the VAT @ 10%.
Anyway, I paid the items quickly with 10% surcharge.
After about 5 days, I did not received any reply/information from the seller, I mailed the seller several times and what I got the reply; please look ?? ....

hie sir since the item cost is 3 times more and i cant give you at this price so ebay will refend your money back. sorry. bye tc

Then I replied to the seller that I will do complain against him for fake auctions, now what I received back is also below:

do as you feel like.... and let me see how far you keep your word... i will wait ... bye tc...

And After being making complaint to ebay : they said that my money will be returned back because I paid with paisapay, after 10 days and to leave appropriate feedback to the seller.
I left the feedback and Guess what?? I bet you all know !
I immediately received back one Red negative to my feedback. Please do check the feedback of our both.

Now, is not ebay is helpless !!!!

I request to all who agree with me to bid and buy one item from this seller and leave him appropriate feedback. Yes, you can make new buyer id to deal with these types - so that you will not ruin your regular id.

Please help me, otherwise many other innocent buyers will be cheated by this CHEATER & FRAUD.

I also request other ebayers to open other such type of frauds and naked them in public.

Rajesh
india.is.best