on 08-09-2021 05:29 PM
To sell on eBay as a seller you have to maintain certain levels of customer service and meet eBay’s Seller Standard metrics.
eBay’s Seller Standards are designed to monitor the buying experience that you give shoppers. By measuring your dispatch times, customer service and any issues with your transactions, eBay determines which one of three Standard Levels you meet:
We evaluate your selling on the 20th day of each month based on your sales history and the quality of service you provide to your buyers.
Do you know the factors impacting your seller standards & performance:
Seller Standard criteria:
Seller Standard |
Top Rated | Above Standard | Below Standard |
Transaction defect rate |
0.50% |
2% |
Above 2% |
Closed Cases without seller resolution |
0.30% |
0.30% |
Above 0.30% |
Late shipment Rate |
3% |
7% |
Above 7% |
Tracking uploaded on time and validated |
5% |
NA |
NA |
Here’s what you should take care of:
For detailed information on Seller levels and Performance Standards click here.
Regards,
eBay INCBT Team