Hello,
We are also facing same issue. Multiple time debit for claim amount from paisapay ID. eBay is such damm stupid by making system "A claim".
In other ebay site, ebay USA, eBay UK, they have resolution center when buyer need to open a case by simply selection options. Seller need to address it from their end. If case resolve, no need to refund or replacement. If you want to give them refund, there is button for sending a refund so you can send refund anytime to buyer. Buyer have button to close a case . If buyer do not reply after 7 days, case close in favor of seller. same for seller. selller need to reply for each case in 7 days time.
Its all open there.
But in India, there is backend team who handle case, who have not sound knowledge about each product listed on site, ofcoure it is very hard to manage.
eBay should at least provide a space from where seller can send a message or resolution, in which ebay can read it simply.
In other countires, if both buyer and seller not agreed for resolution, the case conversation goes to escalation team.
For manufacture warranty, most of buyers are lazy to do it. If it is carry warranty, simply ask buyer to ship item back and send item to manufacture for repair.
Once it will get repair, send back to buyer. ebay will give you a postage charges. if item is ok, once buyer sent you, make a video, upoad it on youtube and share with buyer.
Goods get damged, it is ways to handle customers. Online buyers always want seller to make item repair if it is damage. Seller have responsibility to make it repair.
Deducting claim money twice or thrice is really really hactic policy ever heard in online market place.
