I am struggling to process my exchange item via Ebay, I had purchase one time for which I received damaged item and had returned back to the seller and had a word with seller he said that they are ready to exchange the item but through ebay and I need to open a case. I had opened a case in EBAY case reference number is 706633, post which I have called more than 10 times to the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and finally closed my complaints without intimation, I am highly dissatisfied with the EBAY customer service and same was not expected by EBAY that such a big company and the processes are so weak.
