Fraudulent Item Not Received Case

[rarecollections.in]

I sold an item to a buyer (who is a past eBay seller) and the total sales price was Rs 198. I dispatched it by DTDC Couriers.
The seller contacted me and said that the item was not as expected, to which I agreed to replace the item.
He spoke very rudely to me and raised an Item not as Expected case.

A few days later he files an Item not Received case!!! I am so surprised as this amounts to fraud! After receiving the item, he says that he has not received the item!
Now eBay wants me to provide POD which I do not have and I do not know any shipping company which provides POD for all its transactions. Online tracking is available.

But eBay does not understand that in this large 1.21 Billion population country, it is impossible for every signed receipt to go back to place of origin.

I have already had one refund approved even when the online tracking said that item was delivered.
In this case there is No room for doubt as he contacted me and said he was angry about that product was different from what he thought.

Since he is a seller he must know that he will have to return the item to get the refund.
To save shipping cost he has filed this case.
Please can someone advice what I should do?
If this continues any buyer can say he did not receive the item and claim refund!
The seller is at the mercy of the buyer!

[greatbiggboss]

I had sent a product by India Post Registered Parcel to a buyer in end of august 2014. The tracking was getting updated till 02/09/2014 which shows as destination reached of the buyers shipping address. After that there has been NO update.

The buyer had filed for refund stating item not recd. I appealed against the refund and eBay has put on hold. The buyer is not answering my calls, emails or sms. How do I come to know whether he has the parcel or Not. What If he has the parcel and still claims the refund. The Postal people are saying that web tracking is the only proof they can provide of the delivery and refused to entertain my queries.

I have complained on the INDIA POST WEBSITE and also to higher authorities at the concerned places of Destination Post Office. I have written them to update me with the status of the parcel.

Please help me with this issue.

[samarthsolar]

ask dtdc to provide pod they should provide u...