Does ebay Guarantee Claim is a Joke ?

[delhiwholesaler]

I am a top rated gold powerseller on ebay, thanks a lot to ebay for such a wonderful selling platform.

But am not happy with this "ebay Guarantee Claim" thing.

Buyer buys an item, files a claim and ebay approves it without even calling seller.

If the buyer files a claim saying "item not as described", the guarantee claim deptt. should insist the buyer to send the item back to the seller, but this not happens.

We sellers are facing loss due to this system.

For a recent case i sold an item on ebay, its lost in transit. therefore i did ship it again and in the meanwhile buyer filed a claim that item not received.

Item has been delivered and now the buyer is happy.

Received a call today morning from ebay guarantee claim deptt., i told them that the item has been delivered, confirm same from the buyer.

The buyer confirmed that he has received the item.

But the weird thing is that they approved the refund - I think that the claim deptt. is on drugs or alcohol

Please check the attached screenshot of mail received by claims deptt., they are saying that the buyer confirmed item received and they are approving refund.

[mdamaan021]

in ebay there is no protection for the buyer,only seller has a protection.the ebay guarantee is just for name sake,there is only total lost to the buyer, the profit seller & ebay. its a fraud shopping site to fool customer.(PaisaPay ID 34135476442) the claim department is just for waste.

[sande-bain]

I am facing same problem with claims ebay not contact me not even once they approve claims without investigation without seller's resolution and now they set my account on BELOW STANDARD and set low visibility of my items on ebay site because of these claims. buyers totally bluffing in these transactions. ebay do nothing for this even i sent a mail to appeal departments 2 weeks are gone they didnt reply me yet. very upset with this.do something about this ebay.

[creative.sys]

Facing the same issue....3 claims.... buyer recieved item in time, still refind approved.

in another claim, for item not as described buyer asked replacement, but ebay refunded money. ebay buyer are getting items for free. its good for them...buyer will make habit of such claims and getting free products.

[warehousesyed]

the problem is not with ebay.in or ebay.com, the biggest problem is an indian attitude, maximum of people who needs free bees without paying a single penny. it is their habit.. comparing to other part of world, even i was cheated by an india when i sold an item from sweden to india for 64 dollars he kept both item and money. Europeans are most reliable than anyone. but indian has the big question mark in their attitude. we all think that politician making our living in bad shape, but single person in india never have that honesty in heart. truly do not get angry for my writing but it is truth.

[neonexim]

Hello,
we are also facing same issue. Buyer received item, but claim team have approved a refund without knowing the fact. They made a system very weirdo. Survive in low margin, and such a claim settlement, swept away our weekly margin. better, not to sell online.

[surinderhappy]

As a seller we all are facing the same problem regarding claim, one of a buyer told me that they make a fake id almost daily and after purchasing the product, go for claim. This way they go for feedback extortion or some other favour. eBay must have to consider this nuisance

[ludhiana_cdma]

you are 100% correct.

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@delhiwholesaler wrote:

I am a top rated gold powerseller on ebay, thanks a lot to ebay for such a wonderful selling platform.

**bleep** am not happy with this "ebay Guarantee Claim" thing.

Buyer buys an item, files a claim and ebay approves it without even calling seller.

If the buyer files a claim saying "item not **bleep** described", the guarantee claim deptt. should insist the buyer to send the item back to the seller, **bleep** this not happens.

We sellers are facing loss due to this system.

For a recent case i sold an item on ebay, its lost in transit. therefore i did ship it again and in the meanwhile buyer filed a claim that item not received.

Item has been delivered and now the buyer is happy.

Received a call today morning from ebay guarantee claim deptt., i told them that the item has been delivered, confirm same from the buyer.

The buyer confirmed that he has received the item.

**bleep** the weird thing is that they approved the refund - I think that the claim deptt. is on drugs or **bleep**

Please check the attached screenshot of mail received by claims deptt., they are saying that the buyer confirmed item received and they are approving refund.

---

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@delhiwholesaler wrote:

I am a top rated gold powerseller on ebay, thanks a lot to ebay for such a wonderful selling platform.

**bleep** am not happy with this "ebay Guarantee Claim" thing.

Buyer buys an item, files a claim and ebay approves it without even calling seller.

If the buyer files a claim saying "item not **bleep** described", the guarantee claim deptt. should insist the buyer to send the item back to the seller, **bleep** this not happens.

We sellers are facing loss due to this system.

For a recent case i sold an item on ebay, its lost in transit. therefore i did ship it again and in the meanwhile buyer filed a claim that item not received.

Item has been delivered and now the buyer is happy.

Received a call today morning from ebay guarantee claim deptt., i told them that the item has been delivered, confirm same from the buyer.

The buyer confirmed that he has received the item.

**bleep** the weird thing is that they approved the refund - I think that the claim deptt. is on drugs or **bleep**

Please check the attached screenshot of mail received by claims deptt., they are saying that the buyer confirmed item received and they are approving refund.

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[gamezone_india]

Even I feel the same

[abdshop]

100% agree with you