on 27-08-2021 05:19 PM
Think yourself as a buyer – what are the factors that influence you to make a purchase?
Factors that influence most buyers include:
Why should you be offering Returns?
Gain Buyer Confidence:
Encourage repeat buyers:
Drive online traffic:
Improve your sales:
If returns are not offered, buyers tend to doubt a seller’s intentions and/or the product quality. By not offering returns you might lose an advantage compared to your competitors. Put simply, buyers need to know if they can trust you.
Note: Sellers that offered offering 60-days free returns on their listings have seen conversion lifts of up to 25%* (*Conversion lift seen based on Q3 2017 data. Individual results may vary. eBay does not guarantee that each seller will experience the same lift or any lift at all. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee.)
So, if you are not offering returns, then no matter how good your listing or product is, you will simply loose the chance of appearing in the search results of certain buyers.
Regards,
eBay INCBT Team