Buyer asked me to refund a portion of sales price to offset cost of cleaning an old watch. How do I

[jz-5682]

Buyer asked me to refund him a portion of the sales price for an old watch that isn't running consistently because he thinks it needs a thorough cleaning that will cost him $60.  I would like to refund him $20.00 as a courtesy, but I can't find out how to do it. I can't find the answer on eBay's Help/Contact Us. Where do I go from here?

[jz-5682]

I found it under the transaction in my Pay Pal account. I used the refund tab and I can refund any amount I want to. Thanks anyways.

[akshay19gupta]

ask the customer for his paypal email id and then  you can send 20$ to him via paypal.