Sometimes your sale might not go through as smoothly as we would hope. If, for example, the buyer doesn’t pay for their item, the best first step is to contact the buyer directly to try to resolve the issue.
Our top priority is to make sure eBay is a safe marketplace. We are always ready to step in to help if you can’t resolve an issue with a buyer directly or if you think a buyer violated one of eBay’s policies.
Here are some best practices that you can follow to avoid disputes with buyers:
- Specify the item’s condition accurately, describe any flaws and include lots of pictures
- Clearly specify your terms and conditions including shipping costs and method used, payment details, returns, handling time and charges
- Provide long return windows – 30 days is ideal
- Set up the eBay accepted payments methods to avoid unpaid items
- Always ensure that you ship the items via a valid tracking courier
- Have a good inventory control system and know what items you have on hand, and where they're at.
Remember : If you can’t resolve an issue with a buyer directly, or if you think a buyer violated one of eBay’s policies, we’re always ready to step in and help.
Regards,
eBay INCBT Team
