Buyer will always be buyers… Out of excitement, a product is purchased but later the buyer discovers that it is not their size or it is not what they had thought would be received when they first saw the listing.
There are however some “best practices” that many eBay sellers follow so that they can i) offer returns, but ii) keep those returns to a minimum. So, how do you do it?
Returns Best Practices:
- Make sure that the products shipped match the item description and photos.
- If certain products have high rates of manufacturing defects, take them off the inventory.
- Check and recheck the product before packing it, to ensure that the correct product is actually being dispatched.
- Have a checklist prepared to confirm that all parts/items are actually packed i.e. to avoid missing parts.
- Invest in secure packing to avoid product damage during shipment.
- Have the returned items checked before issuing a refund.
- Be quick in issuing refunds - preferably within 2 days of receiving a return.
- Ask eBay to help you to resolve the issues if you and the buyer haven’t been able to come to an agreement on the buyer’s return issues.
- Keep a valid return address on file, and if you have multiple addresses manage them through your “preferences”
Regards,
eBay INCBT Team
