Hi mothernbabyshopindia,
Sorry to hear that you are having trouble with Turbo Lister. The best way to get the problem addressed is to click on Help link on Turbo Lister and use the Contact Customer Support link. This will ensure that your log files are automatically send to the Helpdesk.
The helpdesk will investigate your specific problem and accordingly rectify the same.
Warm Regards
Sapana
Community Development Team