charges are ok , but somethings must be for sellers also,like feedback removal resolution , if seller agrees for refund , a resolution should be opened by seller where he shows willingness for refund,buyers should be refunded only if its trackable .in both cases feedbacks should be removed as seller had provided a resolution.even if buyer returns for refund or keeps it if he dosent want to return.as many fraud buyers are giving negs for free products.
