Tips for New Sellers!

[Anonymous]

Hi,
I am Tanya. I work in eBay with the seller programs team to help new sellers build their business on eBay. I thought I would share some selling tips which may help you sell more everyday!

LISTING TIPS

• Product: Try uploading unique/hard to find products, that will excite buyers into instant online purchase.

• Picture : A good clear picture says more than a detailed description. This is especially true for categories like apparels, jewellery, toys, etc where impulse buying is high. Imagine, you have a nice pair of earring with good description; however picture is such that one can hardly make out the design. I am sure, it will be difficult to find buyers, even at an attractive price. I would also suggest always put your picture on top of the page to attract attention rather than below the description. Show the product from every angle so that the buyer has a clear picture of the product that he would wish to buy.

• Your title must be packed with appropriate keywords relevant to the product so that if any buyer is searching for a product that you have, your listing comes up during search results. Put yourself in the buyers’ shoes and see whether your title has those keywords that you would use for a product while searching for a product similar to what you are selling.

• Description once again must be detailed and very transparent. If the product is second hand, mention the same. Do not portray anything that is not true. Once again check whether your description has all the information a buyer would want to know about your product.

• Warranty/guarantee Since buyers are making payment in advance for a product they have not physically seen, it would a great idea if you could boost their confidence by providing some sort of warranty/guarantee so that they are rest assured of their purchases.

• Offer as many Payment methods as possible since it allows the buyer to choose a payment method that he is comfortable with. As an advice, you must offer online payment option PaisaPay as most buyers prefer this payment method. It is safe and at the same time the quickest way of closing a transaction successfully.

Some tips Post Sales

• Once you receive a sale, act upon it immediately and get in touch with your buyer either through phone or email. Remember that the buyer at the time of purchase does not have your contact details and does not even know to whom he is sending his money. Therefore always keep in touch with your buyers at every stage so that he has confidence & trust that his money is safe and he will get his product in the specified time period.

• Always be customer service orientated. If possible, go out of his way to help and solve his doubts/clarifications as effectively as possible. Always be prompt in replying to your buyers. Incase the buyers complains about product being faulty or not as per their expectation, try offering replacement.

• Always try to rate your buyers positively which in return fetch you positive points. This helps build your business online as most buyers look at your feedback received by you as a seller for any purchases from you.

Incase a transaction fails due to non payment from your buyer, do report the buyer by following the Unpaid Item Process in time so that you do not end up getting billed for a transaction that was not complete.



General Tips

• Increasing your Portfolio: Try browsing ebay as much as possible and study what is selling at what price points. Try sourcing these products if you can. There are many features on the site that help you understand what is in demand, to name some we have the
o Completed Listing Only feature (InAdvanced Search Section)
o Want it Now Feature
o ebay Pulse
o Market Place Research
These tools give a fair indication of what products buyers are generally searching, buying and want to buy.

• Try to offer competitive price to the extent possible, however at the same time maintaining quality standards.

• Do visit the community boards often and interact with other ebay sellers on their selling experience and pick up some selling tips from them. Also share your experiences or any selling tips that you might have worked well with you.

• Do use some feature listings as this definitely helps get your products under the buyers view and chances of sales increase.

• Do keep yourself updated with the themes/promotions running at all times and if possible upload products accordingly. Do not loose the opportunity of free promotions that ebay provides. All promotions are announced on Announcement Boards Post

Selling on Ebay is easy and at the same time its fun!!! The idea of getting a positive feedback after every successful sale is very exciting for me. Another exciting part is the ability to interact with people from various parts of country, people whom I would have never known otherwise.

The above are my viewpoints. If you agree, disagree or want to offer your viewpoint, or have more questions please feel free to post here.

I hope you will find the above useful!


Warm Regards,
Tanya Goel

[Anonymous]

Dear jason_chiu888,

Please feel free to write to me for any clarifications or advise that you may need.

Warm Regards,
Tanya Goel

[jason_chiu888]

hi tanya, is it possible to continue to be member and sell or buy using the same account ID if a member moves and migrates to another country?
thanks

jason

[Anonymous]

Dear Jason,

You can continue to use the same eBay id to buy and sell on other eBay sites.

However, all fees will be applicable to you depending on the country you are listing under. It would therefore be advisable that you study the Fee Structure of the country under which you are listing your items.

Please note that you will be billed in the Currency of your Registered ebay country. For e.g if you have registered in India but are listing and selling products in eBay USA, all listing and selling Fees will be applicable to you under ebay USA but the billing currency would be in Rupees and you would make the payment in India in Rupees

Warm Regards,
Tanya Goel

[jason_chiu888]

hi tanya... i have a problem. i have listed an item in ebay and it's not showing up. i check in "my ebay" under the selling section and it's there but doesn't show up in ebay "buying" section. please help.
regards
jason

[Anonymous]

Dear Jason,

Sometimes it takes few hours for your product to reflect on the site after you have created the listing.

I just browsed for your product and it showed up.

Also, the products that you are listing on eBay may require some clarifications from our Trust and Safety Department.

I would request you to write to ebay Contact Us Link to know if your products are legally allowed on the site.

To write to Trust and Safety, please click here
http://pages.ebay.in/help/contact_us/_base/index.html

Warm Regards,
Tanya Goel

[jason_chiu888]

hi tanya, thank you for the advice. sorry could not reply back earlier... a little busy with the listings and become lazy after doing that 🙂 .
thank you again. i know now, if i have a problem, i know which door to knock.

regards,

jason

[jason_chiu888]

hi tanya, i got this buyer who has bought an item a couple of days back. but since then i have not heard from her. i did call her the day before and she refused to talk and gave me some excuse. i did send her couple of mails and yet refuse to reply back. i don't know if she wants the item or not. what can i do in situations like this? please let me know differenct options.

thanks
jase

[Anonymous]

Dear Jason,

It sometimes does happen that buyers change thier
mind after bidding/purchasing the item.

In such cases, you need to report these cases to eBay so that we are able to give you credit of your eBay Fees against that particular transaction.

To Report the problem to eBay, follow this simple procedure:

1) My eBay-->Sold---> Under Action Tab against that particular transaction, click on " Report an Unpaid Item"

Note: This Option will be available only after 7 days from the date of the transaction.

After you click the link, you need to select reason of reporting this issue. Choose the most appropriate from the options provided and submit.

Once you submit, eBay will ask for a clarification mail from the buyer. You need to allowe the buyer additional 7 days to communicate again.

Post 7 days if the matter is still not resolved or there is no communication from your buyer, you need to close the complaint you opened. To do so,
Log on to My eBay---> Click on Dispute Console ( located on the left hand side bar) and then click on Close Dispute after selecting Option No 2. Once you close the dispute, you will be granted credit of the eBay fees for that particular transaction.

To know more in details, you can click on the following link:
http://pages.ebay.in/help/tp/unpaid-item-process.html

Warm Regards,
Tanya Goel

[jason_chiu888]

hi tanya, thanks for the reply. i need to know what is this clarification mail when i don't even get any response from the buyer. you told me that ebay would ask for a clarification mail from the buyer. i don't have a single mail from her still. all i did do was contact her on her mobile and she told me that she was in the office and she cannot talk and said would mail me and still no response from her. ok like you said to give the buyer 7 days i will do that. but pls tell me what this clarification mail is.

thanks
jason

[Anonymous]

Dear Jason,

What i meant by Clarification Mail is that after you report an Unpaid Item, eBay would mail the buyer reminding him/her to make the payment or if they have already made the payment to provide us with the payment details.

Hope this is clear. Do get back to me for any further doubts.

Warm Regards,
Tanya Goel