Tips for New Sellers!
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on 20-01-2006 02:26 PM
Hi,
I am Tanya. I work in eBay with the seller programs team to help new sellers build their business on eBay. I thought I would share some selling tips which may help you sell more everyday!
LISTING TIPS
• Product: Try uploading unique/hard to find products, that will excite buyers into instant online purchase.
• Picture : A good clear picture says more than a detailed description. This is especially true for categories like apparels, jewellery, toys, etc where impulse buying is high. Imagine, you have a nice pair of earring with good description; however picture is such that one can hardly make out the design. I am sure, it will be difficult to find buyers, even at an attractive price. I would also suggest always put your picture on top of the page to attract attention rather than below the description. Show the product from every angle so that the buyer has a clear picture of the product that he would wish to buy.
• Your title must be packed with appropriate keywords relevant to the product so that if any buyer is searching for a product that you have, your listing comes up during search results. Put yourself in the buyers’ shoes and see whether your title has those keywords that you would use for a product while searching for a product similar to what you are selling.
• Description once again must be detailed and very transparent. If the product is second hand, mention the same. Do not portray anything that is not true. Once again check whether your description has all the information a buyer would want to know about your product.
• Warranty/guarantee Since buyers are making payment in advance for a product they have not physically seen, it would a great idea if you could boost their confidence by providing some sort of warranty/guarantee so that they are rest assured of their purchases.
• Offer as many Payment methods as possible since it allows the buyer to choose a payment method that he is comfortable with. As an advice, you must offer online payment option PaisaPay as most buyers prefer this payment method. It is safe and at the same time the quickest way of closing a transaction successfully.
Some tips Post Sales
• Once you receive a sale, act upon it immediately and get in touch with your buyer either through phone or email. Remember that the buyer at the time of purchase does not have your contact details and does not even know to whom he is sending his money. Therefore always keep in touch with your buyers at every stage so that he has confidence & trust that his money is safe and he will get his product in the specified time period.
• Always be customer service orientated. If possible, go out of his way to help and solve his doubts/clarifications as effectively as possible. Always be prompt in replying to your buyers. Incase the buyers complains about product being faulty or not as per their expectation, try offering replacement.
• Always try to rate your buyers positively which in return fetch you positive points. This helps build your business online as most buyers look at your feedback received by you as a seller for any purchases from you.
Incase a transaction fails due to non payment from your buyer, do report the buyer by following the Unpaid Item Process in time so that you do not end up getting billed for a transaction that was not complete.
General Tips
• Increasing your Portfolio: Try browsing ebay as much as possible and study what is selling at what price points. Try sourcing these products if you can. There are many features on the site that help you understand what is in demand, to name some we have the
o Completed Listing Only feature (InAdvanced Search Section)
o Want it Now Feature
o ebay Pulse
o Market Place Research
These tools give a fair indication of what products buyers are generally searching, buying and want to buy.
• Try to offer competitive price to the extent possible, however at the same time maintaining quality standards.
• Do visit the community boards often and interact with other ebay sellers on their selling experience and pick up some selling tips from them. Also share your experiences or any selling tips that you might have worked well with you.
• Do use some feature listings as this definitely helps get your products under the buyers view and chances of sales increase.
• Do keep yourself updated with the themes/promotions running at all times and if possible upload products accordingly. Do not loose the opportunity of free promotions that ebay provides. All promotions are announced on Announcement Boards Post
Selling on Ebay is easy and at the same time its fun!!! The idea of getting a positive feedback after every successful sale is very exciting for me. Another exciting part is the ability to interact with people from various parts of country, people whom I would have never known otherwise.
The above are my viewpoints. If you agree, disagree or want to offer your viewpoint, or have more questions please feel free to post here.
I hope you will find the above useful!
Warm Regards,
Tanya Goel
I am Tanya. I work in eBay with the seller programs team to help new sellers build their business on eBay. I thought I would share some selling tips which may help you sell more everyday!
LISTING TIPS
• Product: Try uploading unique/hard to find products, that will excite buyers into instant online purchase.
• Picture : A good clear picture says more than a detailed description. This is especially true for categories like apparels, jewellery, toys, etc where impulse buying is high. Imagine, you have a nice pair of earring with good description; however picture is such that one can hardly make out the design. I am sure, it will be difficult to find buyers, even at an attractive price. I would also suggest always put your picture on top of the page to attract attention rather than below the description. Show the product from every angle so that the buyer has a clear picture of the product that he would wish to buy.
• Your title must be packed with appropriate keywords relevant to the product so that if any buyer is searching for a product that you have, your listing comes up during search results. Put yourself in the buyers’ shoes and see whether your title has those keywords that you would use for a product while searching for a product similar to what you are selling.
• Description once again must be detailed and very transparent. If the product is second hand, mention the same. Do not portray anything that is not true. Once again check whether your description has all the information a buyer would want to know about your product.
• Warranty/guarantee Since buyers are making payment in advance for a product they have not physically seen, it would a great idea if you could boost their confidence by providing some sort of warranty/guarantee so that they are rest assured of their purchases.
• Offer as many Payment methods as possible since it allows the buyer to choose a payment method that he is comfortable with. As an advice, you must offer online payment option PaisaPay as most buyers prefer this payment method. It is safe and at the same time the quickest way of closing a transaction successfully.
Some tips Post Sales
• Once you receive a sale, act upon it immediately and get in touch with your buyer either through phone or email. Remember that the buyer at the time of purchase does not have your contact details and does not even know to whom he is sending his money. Therefore always keep in touch with your buyers at every stage so that he has confidence & trust that his money is safe and he will get his product in the specified time period.
• Always be customer service orientated. If possible, go out of his way to help and solve his doubts/clarifications as effectively as possible. Always be prompt in replying to your buyers. Incase the buyers complains about product being faulty or not as per their expectation, try offering replacement.
• Always try to rate your buyers positively which in return fetch you positive points. This helps build your business online as most buyers look at your feedback received by you as a seller for any purchases from you.
Incase a transaction fails due to non payment from your buyer, do report the buyer by following the Unpaid Item Process in time so that you do not end up getting billed for a transaction that was not complete.
General Tips
• Increasing your Portfolio: Try browsing ebay as much as possible and study what is selling at what price points. Try sourcing these products if you can. There are many features on the site that help you understand what is in demand, to name some we have the
o Completed Listing Only feature (InAdvanced Search Section)
o Want it Now Feature
o ebay Pulse
o Market Place Research
These tools give a fair indication of what products buyers are generally searching, buying and want to buy.
• Try to offer competitive price to the extent possible, however at the same time maintaining quality standards.
• Do visit the community boards often and interact with other ebay sellers on their selling experience and pick up some selling tips from them. Also share your experiences or any selling tips that you might have worked well with you.
• Do use some feature listings as this definitely helps get your products under the buyers view and chances of sales increase.
• Do keep yourself updated with the themes/promotions running at all times and if possible upload products accordingly. Do not loose the opportunity of free promotions that ebay provides. All promotions are announced on Announcement Boards Post
Selling on Ebay is easy and at the same time its fun!!! The idea of getting a positive feedback after every successful sale is very exciting for me. Another exciting part is the ability to interact with people from various parts of country, people whom I would have never known otherwise.
The above are my viewpoints. If you agree, disagree or want to offer your viewpoint, or have more questions please feel free to post here.
I hope you will find the above useful!
Warm Regards,
Tanya Goel
Message 1 of 235
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Anonymous
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on 29-05-2006 03:00 PM
Dear sweetbachelor,
on ebay, you can sell a product at a price wholly decided by you. We would want to only make sure that you deliver exactly what is shown and be very transparent to your buyer about the contents of your products.
To know more about products that can be listed on eBay, please click here:http://pages.ebay.in/help/policies/listing-ov.html
Warm Regards,
Tanya Goel
on ebay, you can sell a product at a price wholly decided by you. We would want to only make sure that you deliver exactly what is shown and be very transparent to your buyer about the contents of your products.
To know more about products that can be listed on eBay, please click here:http://pages.ebay.in/help/policies/listing-ov.html
Warm Regards,
Tanya Goel
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on 31-05-2006 03:08 AM
Hi Tanya, I live in the US, sell sterling silver & gemstone jewelry (made in India) on ebay. I plan to visit India for 2 months. Can I continue to sell this jewelry, now being shipped from India to the US for this time frame that I am there? Thanks. SylverStryngs
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on 31-05-2006 09:40 AM
Dear sylverstryngs,
Yes it is very much possible to continue selling your products from India to international buyers.
You can continue to use the same eBay id. Please note listing products internationally have a nominal listing cost associated with that and hence request you to go through the fees before listing products.
To know more about selling Internationally through India, please click the following links:
International Trading
http://pages.ebay.in/help/policies/international-sellers.html
Shipping Internationally
http://pages.ebay.in/help/sell/intl-costs2.html
International Listing Fees
http://pages.ebay.in/help/sell/international-listing-fee.html
Warm Regards,
Tanya Goel
Yes it is very much possible to continue selling your products from India to international buyers.
You can continue to use the same eBay id. Please note listing products internationally have a nominal listing cost associated with that and hence request you to go through the fees before listing products.
To know more about selling Internationally through India, please click the following links:
International Trading
http://pages.ebay.in/help/policies/international-sellers.html
Shipping Internationally
http://pages.ebay.in/help/sell/intl-costs2.html
International Listing Fees
http://pages.ebay.in/help/sell/international-listing-fee.html
Warm Regards,
Tanya Goel
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on 15-06-2006 12:19 PM
Hi Tanya,
I am from Australia and wish to post some items on eBay India for sale. As I am from outside India I can not register for PaisaPay, can you suggest any other payment option for Indian buyers other than them emailing their credit card details to me?
Also when I try to list an item I cannot do so without giving a price for domestic shipping? However when I go to the Australia Post (who I will be doing all my shipping through)I am told that I need only pay once for postage in Australia and products will be delivered in India, the same as anywhere else in the world? What do I do? This has me totally perplexed? How do I satisfy this component of the item listing process?
Kind Regards,
Georgiana2
I am from Australia and wish to post some items on eBay India for sale. As I am from outside India I can not register for PaisaPay, can you suggest any other payment option for Indian buyers other than them emailing their credit card details to me?
Also when I try to list an item I cannot do so without giving a price for domestic shipping? However when I go to the Australia Post (who I will be doing all my shipping through)I am told that I need only pay once for postage in Australia and products will be delivered in India, the same as anywhere else in the world? What do I do? This has me totally perplexed? How do I satisfy this component of the item listing process?
Kind Regards,
Georgiana2
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Anonymous
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on 15-06-2006 03:26 PM
Dear georgiana2,
You may like to consider selecting "Other Payment Methods" and select International Money Order.
Alternatively, you may also consider trying to tie up with someone in India for your business on eBay who can then use Paisapay as a payment method.
As for your Demestic Shipping Query - You may choose to put in any amount or leave it same as International Shipping charges since any buyer purchasing from India, will get the option of International Shipping only
Warm Regards,
Tanya Goel
You may like to consider selecting "Other Payment Methods" and select International Money Order.
Alternatively, you may also consider trying to tie up with someone in India for your business on eBay who can then use Paisapay as a payment method.
As for your Demestic Shipping Query - You may choose to put in any amount or leave it same as International Shipping charges since any buyer purchasing from India, will get the option of International Shipping only
Warm Regards,
Tanya Goel
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on 30-06-2006 07:43 PM
Hi Tanya !
As you said, that i need to select the SMS Verification option to get Fruitful buyers who cam manage to complete the Transactions.
I did the same, but even then, i have 6 fraud buyers out of 10 buyers in my selling activity.
You need to really improvize on the registration process or the FVF duration must be reduced so that we sellers do not have to wait for long to continue with the selling activity on eBay.
What do you say on this sellers ?
Thanks.
NBC International
*****************
Nimesh Chotaliya
As you said, that i need to select the SMS Verification option to get Fruitful buyers who cam manage to complete the Transactions.
I did the same, but even then, i have 6 fraud buyers out of 10 buyers in my selling activity.
You need to really improvize on the registration process or the FVF duration must be reduced so that we sellers do not have to wait for long to continue with the selling activity on eBay.
What do you say on this sellers ?
Thanks.
NBC International
*****************
Nimesh Chotaliya
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on 06-07-2006 10:51 PM
Dear Tanya,
I am residing in a city that is not listed in Paisa Pay centres, but have an account in ICICI Bank at Coimbatore which is in the list. How can I register for Paisa Pay?
Thanks
I am residing in a city that is not listed in Paisa Pay centres, but have an account in ICICI Bank at Coimbatore which is in the list. How can I register for Paisa Pay?
Thanks
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on 07-07-2006 09:58 AM
Dear joshimalay,
In order to register for Paisapay, you need to have a registered address in the city that is supported by Paisapay.
Incase you are able to take delivery of your Paisapay Cheque in Coimbatore that is supported by HDFC, you may go ahead with Paisapay Registration with a Coimbatore address.
Please click here for the Paisapay Supported Cities:
http://pages.ebay.in/help/community/paisapay-supported-cities.html
Do get back for any further clarifications.
Warm Regards,
Tanya Goel
In order to register for Paisapay, you need to have a registered address in the city that is supported by Paisapay.
Incase you are able to take delivery of your Paisapay Cheque in Coimbatore that is supported by HDFC, you may go ahead with Paisapay Registration with a Coimbatore address.
Please click here for the Paisapay Supported Cities:
http://pages.ebay.in/help/community/paisapay-supported-cities.html
Do get back for any further clarifications.
Warm Regards,
Tanya Goel
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on 07-07-2006 09:21 PM
Hi,
I am Eswar and am new to eBay.
I have no products to sell. But I would like to look for products others selling or can be an agent for other company products etc. Is it possible?
Please let me know.
Thanks
Eswar
I am Eswar and am new to eBay.
I have no products to sell. But I would like to look for products others selling or can be an agent for other company products etc. Is it possible?
Please let me know.
Thanks
Eswar
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on 07-07-2006 09:58 PM
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