Suggestion: PLEASE READ BAAZEE & SELLERS: Surcharge on Credit Card/OBT

[pc_gaming_store]

Baazee Says:
Surcharge on Credit Card/Online Bank Transfer can not be passed to the buyer

Sellers will not be able to pass on the 4% surcharge on Credit card and 2% surcharge on Online Bank Transfer charged by PaisaPay, to buyers. Buyers have pointed out that it is a bad buyer experience, as they perceive it as a hidden charge, which is not known at the time of bidding or buying the item.

Predicament:Now Baazee says that this method is being inducted as buyers feel cheated. Now first point it is unfair to make the sellers bear the brunt of 2% and 4% service cahrge which is in no way cheap as we already pay Baazee 5% fees. Also PayPal charges much less. However Baazee may have a point that the surchage may be hiiden from the buyers and hence they feel cheated. So instead of arguing the very very simple solution is:

SOLUTION:

We have in Baazee the payment options section that is the different methods of payment the seller offers. So Baazee adds there a note that a service charge may be applicable when buying the product. So Baazee can have a fixed 2% and 4% Service Charge. If the seller charges it it is mentioned in the Payment Methods options on the right side of paisapay. If he does not charge service charge then nothing is mentioned and all is well and good. Also Baazee can also add a note that buyer may reconfirm with seller regarding service charge by asking in the Q&A section so the sellers answer comes on official records. This measure is in case of auctions so that a seller cannot manupilate the system by offering no service charge and then changing his payment preferences. Also the system can be changed such that a payment preference for a listing cannot be changes if a bid or purchase has been done, but I feel that this may not be necessary as the top ideas are relatively foolproof.

I feel that is the best method to adopt so that all three parties are satisfied Baazee, Buyer, Seller.

I PLEAD TO THE SELLERS TO LEAVE THEIR OPINION ON THIS SUGGRSTION SO THAT WE ARE NOT AT A LOSS. BAAZEE PLEASE READ AND CONSIDER THIS. CONSIDER!!!!!!!!! THAT IS THE MAIN POINT. NOT JUST READ!!!!!!!!!!!
-Thanking You,
pc_gaming_store

[maverick_rj]

Hi,

The solutions / repurcussions I see in this kind of scenario are:
1. Sellers jack up their margin by 4% to cover the additional burden of paisa pay & CC. In which case COD purchasers and Cheque purchasers are at a loss.
2. Sellers DON'T offer paisa pay and CC options, In which case, both buyers and sellers are at a loss.

Hopefully with more n more integration between baazee n ebay, I hope paypal will also come into the picture soon.
Rajesh

[allied_electronic]

We are going to increase our prices by 4% for all the items Whether buyer pays through PaisaPay or by offline.Extra burden will be on buyers as we are not ready to pay 4% extra.

Regards

Dealers

[the_mall_in1]

Absolutely, Baazee has just removed all the systems that were different from eBay (even though they were very useful) without getting all the good systems practiced on eBay. This has created major problems for all sellers.


Maybe its the people at eBay who are forcing Baazee to change all the systems to make Baazee an exact copy of eBay! But doing it in such a irresponsible, pathetic and unplanned way is not all good for a site of eBay's stature. They seem to be in no mood to hear anything from their Indian Management/Employees, especially after the MMS issue, and just order them to strictly follow whatever they say. X-( So bad an unthoughtful of them!


I can just hope that this chaos ends at the earliest and we can have all the so called "Best Practices" of eBay on Baazee ASAP. :_| Infact, I personally feel many of Baazee's practices were BETTER than ebay's "best" practices. :^O Take for example the Privilage buyers club, Hot selling, 1 paisa stock clearance, etc. which helped the buyers a lot and everyone loved them (hope they stay!). Then, there was auto-relist faciltiy which saved sellers a lot of time, priority EL for selling low value items with some ELs, multiple quantity listings with secondary category facility, lower featured listing charges which not only gave more sales to sellers but also more EL fees and commission to baazee, and many other such features.


The sellers are unhappy can be proven with a look at the cafe threads, and the loss for baazee can easily be proven by small example... just hava a look at the Featured items page on baazee, 15 days ago there were over 800 item with featured listing, today there are less than 200!!! So a loss of approx Rs.50000 per week for baazee!!! 😮 Ans that is even after accounting for the increase in the Featured EL fees (Old: 800 x 100 = 80000. New: 200 x 150 = 30000. Net Loss = 50000)


So can eBay answer where is Baazee heading now? How long can eBay's Indian Operations bear such losses created due to mistakes(so called decisions!) made by some people sitting in the US who donot, and just refuse to understand their Indian counterparts and the Indian market? ?:| :_|


I just sincerely hope that the people at eBay get back their heads stable on their shoulders, and see to it that baazee really turns into a great site that it was on the path of becoming(before they came in and took it off path). And yes... not to forget... solve all the woes of so many sellers complaining about hundreds of things that are going wrong on Baazee, and inturn be happier as they can get the highest returns on their investments in Baazee.


Good Luck eBay.