Order Management Process Explained

[sapana@ebay.com]

Dear Community Members,

Lately some users have expressed their difficulty in understanding the Order Management Process at eBay. Here we have tried to explain the process by breaking it down in four steps.

If you have any further queries on the same, please feel free to post here. We will try and get back to you as soon as possible. If a large number of users feel, we can also arrange for an online workshop on the same.

Warm Regards
Sapana
Community Development Team

[sapana@ebay.com]

Send Invoice (Send Payment Details)

Send Invoice: Click this tab to send an invoice to your buyer as mentioned earlier. This is the first thing you need to do when you receive an order.

This is as good as your “Send Payment Details” column in your Manage Order Page. All you need to do now is click on Send invoice; all your payment details are already pre-set. Just click on send email and the mail would go to your buyer

[sapana@ebay.com]

Receiving and Recording Payment

Mark As Paid: If the seller had sent made the payment to you, you can mark it as Paid for your reference. The RS icon on the right will get highlighted indicating that you have received the payment from this buyer.

This feature helps you in segregating the items for which you are yet to receive the payment.

[sapana@ebay.com]

Mark as Shipped (Shipping Details)

Mark As shipped: If you have shipped the product, click the link. Once again the gets highlighted indicating that the product has been shipped.

Again, this is similar to your “Save Shipment Status. Once you click on this, the icon gets highlighted indicating that you have shipped the product.

Earlier, you could send the shipment details directly from your order page, now you need to communicate with the buyer through email/phone to do the same. Clicking ‘Marked As shipped” will just indicate to you that you have shipped this item.

[sapana@ebay.com]

Leaving Feedback (Ratings)

Leave Feedback: To rate your buyer, click on Leave Feedback. Select the rating you would like to give him and add in your comments for the same and click on Leave Feedback. The which will once again highlight indicating that you have rated this buyer. Once you have rated your buyer, you cannot edit the rating.

[mastkart]

Hi sapana, I think there should be easy of seller and Buyers right now senario is if buyers once placed the order with Local Courier Or National courier after that seller have to send a Invoice with all Payment details Why is this. Long Loong Procedure. Once if Buyers Placed the Order selected the PAyment Option, Shipping Option Buyers wants. there should be automatically Invoice generated.And seller gets Email or Details in My Summary or Selling Manager that Buyers with this and that option have Placed the Order. Just Finished.If it is a Paisa Pay than it has to be shipped if it is offline than have to wait for the payment if it is COD than that order has to be shipped. Digicomputer Naushad

[kimmiz_choice]

TOO MANY COMPLICATED PROCEDURES... IVE SOLD JUST ABOUT 50 ITEMS LAST MONTH AND IM ALREADY SICK N TIRED. THE OLD BAAZEE O.M. PAGE WAS EASY AND USER FRIENDLY. HERE ALL DOUBLE WORK AND WASTE OF A LOT OF TIME.

[sapana@ebay.com]

Dear digidotonline and kimmiz_choice,

Thanks for writing in.

Regarding post 5 from digidotonline:

To clarify on the issue: When a user commits to buy an item, he is sent the payment details from eBay along with seller's contact details.
Unlike Baazee, sending invoice is not a compulsory action for filling an UPI. Invoice is a reminder from you to your buyer. Therefore, if your buyer has already communicated with you, you may choose not to send an invoice.

Regarding post 6 from kimmiz_choice:

We understand that this is a new process, different from Baazee, and it will take some time before you become comfortable with the same. However, if you have suggestions on how we can improve on the process to make it more user friendly, do let us know. If other users agree on the suggestion, we will definitely escalate the same to the team for consideration.

Warm Regards Sapana
Community Development Team

[mastkart]

Hi,
One more Que. If Buyers has selected COD. and We had send the Products alongwith shipping detials Email. So after stipulated Time that Item # will come in UPI or not???? If Yes than we have to wait for the payment or Products to comes back if not than how can Strike the UPI??? if Products is been not accepted by Buyers?? Digicomputer Naushad

[sapana@ebay.com]

Hi digidotonline,

Sorry I had missed out on your posting.

Even if you have sent a product on COD basis, you can file a UPI after the stipulated time of 7 days.

Warm Regards
Sapana
Community Development Team