Online Workshop on Site changes on 1st Feb

[sapanagupta_in1]

Dear Users,

During the past few days we have received many cafe posts from our users. many posts have raised queries regarding the upcoming site changes effective from 1st February.

We are aware about your concerns on those changes and want to address them on a common platform. To do the same we are holding an Online Workshop on 28th January 2005.

In the workshop Baazee staff members will be present for one hour to answer all your queries LIVE!
In order to give in your suggestions, or to know what others think about this issue or just to say hello, do log on to the Baazee cafe on 28th January at 3 o clock.

To know more about the site changes, please visit:
http://www.baazee.com/static/BaazeeUpdate.html

See you on 28th at 3 o clock!

Warm Regards
Baazee Team

[jaipur_jewels]

Will the baazee defined bid increasements increase with the incrtease in the bid value.Suppose a auction starts at Re.1/- and now has got a bid of Rs.1000/- so will the increment remain Rs.5/- or will it also increase to the nex slab.

[varmasanjay]

Hi twinkle_star,

For all sales done in January 2005, buyers will pay the surcharge, if you had specified it in your listings, even if they actually pay for it in February.

Regards,
Sanjay

[varmasanjay]

Hi jaipur_jewels,

Yes, the bid increment will increase with the increase in the bid value. So, for an auction that started at Re. 1, but the current bid is Rs. 1,000, the bid increment for the next bid will be Rs. 50.

Thanks,
Sanjay

[sapanagupta_in1]

Dear Users,
Thanks a lot for participating so enthusiastically in this workshop.
We hope we have addressed some concerns of the community regarding the Feb 1st changes. If you have more concerns please post it on this thread, and we will try to find answers to them and post it here.

Looking forward towards more interaction with you in future.

Warm Regards
Sapana

[ppjewellers_in1]

calculating for just one item is not the way to over come this problem and what if the buyer pays for the item online then we have to pay the 4% charges this means that we pay 5 % for 4 k the 2.5 % for 1k and then 4 % for 5K now you calculate and see who is at loss. why does baazee always think for the buyer's benifit ?? the sellers do all the headace sell items at there loss and at the end the changes are done to suit the buyer. till now none of the buyer who paid us online hesitated for the paisapay charges, then why do you have to remove it ?? when we are providing the buyers items at nominal margin let them bear the paisapay charges.

[jaipur_jewels]

Will the multiple quantity fees charged in case of Featured plus listing too.Ex. We list 3 products and make the listing featured plus. so will be have to pay Rs.75/- or Rs.150/-.Please answer

[anmol_kreations]

Critical ‘n’ Major Changes : Copy ‘n’ Paste from the Father : Ebay


Dear Co-Merchants,

&

Baazee


Well we r here to present our Views on Strong research ‘n’ analysis of the Ongoing business scenario on Baazee.com

Before we list our views ‘n’ discuss all the “ proposed “changes point wise, we have some more to say.

Ideally it should be that we share the “ Best Practices “ from the International Body ‘n’ implement all the “ Necessary “ changes suitable for that particular regional marketplace ‘n’ not just COPY all the features, ‘n’ policies from there. The Market condition, maturity as well as the operating costs etc…has to be NECESSARILY be taken into account before even thinking to implement those changes.

The key points:

1. Transaction Fees Structure : This is a Pleasant change not ONLY because it reduces the operating costs for Selling, but this is also a FARE amt. Of Transaction charge, compared to the Exorbitant % of Commission prevailing earlier, in such an environment where there is immense possible growth in the emerging E-Comm market like INDIA. The Turnover of such Transactions can shoot up substantially, inturn making money for every one. Although this might sound the bringing of the Ebay Transactional Charge Structure , but it isn’t, as this was much awaited ‘n’ a Necessary Change.

2. Special Listing Charges: Now, this is a Complete Contrast to the above mentioned Change, not ONLY because it is asking for Higher amount of Money to be PAID for the Special Listing, but this actually does not look like a UPWARD REVISION of Charges, or does not even reflect the International Fee Structure, but just a COVERING up of Margins in view of the Transaction Charge reduced. THIS IS VERY SAD ‘n’ UNACCEPTABLE, that Baazee is Going More ‘n’ More SHRUDE ‘n’ Diplomatic.

Almost Doubling ( 1.5 , 2 , 3 times ) up most of the Special Listing Charges does prove the above statements TRUE….




3. Secondary Listing: Well the treating the Auction to be listed in 2 Categories, as 2 separate auction, for the Calculation of Special Listing is Completely not fair. We say this as per the Traffic on the site ‘n’ it’s maturity once again. Even when the auction was appearing in 2 relevant categories, we were striving hard to get the visits as well as prospective customers…But now this Calculation would actually mean that sellers should not post any secondary category listing…

The only reason that we can assume is that Baazee is trying that the same product is not appearing twice….But we feel that it is a matter of not so much importance, as well as the Promotion is VERY VERY NECESSARY…..until the appropriate amt of Traffic increases on Baazee….


4. New Special Listings Introduced : Well even these 2 listings : “ Scheduled listing “ , as well as “ Buy it now “ Auctions although having Rs.0.50 ‘n’ Re.1, but it still does not make much sense as sellers r already paying the Monthly Charges for Bulk Upload tool.

5. Dropping for Priority Featured Listing : This is also unfair as then sellers r left with the choices of ONLY the Featured PLUS or the Home Page listing, which means that Baazee is making it CUMPULSORY for Sellers , taking the Special Listings, to ONLY opt for the Above 2 Listings…..NOW, this also ONCE again confirms that Baazee is ONLY ‘n’ ONLY TRYING to cover up the Revenues from Sellers, just Because they have given the Transaction charge reduction. COMPLETELY UNFAIR….

6. Pre – Defined Bid Increament : Didn’t really understand that WHY such a THOUGHT came to their MINDS ? Hey Baazee, we cannot simply COPY ‘n’ PASTE the Procedures as on Ebay….They r starting most of their things on $ 1, therefore keeping so low : Rs.50 as bid increments in our Environment is JUST NOT AT ALL JUSTIFIED. This is not GOLD Diamond Jewelry that we can have low bid increments like Rs.500 for products expecting Prices Rs.5000…..or even Rs.20,000……The Silver Jewelry ‘n’ Gems do not Get so many bids in any cases, therefore such LOW BID INCREAMENTS r not JUSTIFIED.

We were given this reasoning that this would bring Standardization, but I guess our Market is not yet Ready for that. This would probably end up in Low Auction values, inturn making very very less profits, or even losses for the Sellers. Another reason was given for the International Customers, who would feel accustomed to such changes as they have experience of the International Portals…but When they don’t even know the Conversion rates, then HOW can they get accustomed. ? Plus, when the Indian Auction Portal is STILL BAAZEE.com ‘n’ not www.ebay.com/in.co …then why can’t such customers understand the difference in the Market Place… ?


7. Multiple Quantity Auctions : This once again comes as a surprise to us, ‘n’ all our Co-merchants as this would then end up making more ‘n’ more losses for us. These multiple qty auctions, actually help us cover our Average Prices ‘n’ also some more Volumes, then why to make it the LOWEST bid as the Winning bids for all. Each individual is at least this mush intelligent to actually decide for himself that what is the Price he / she is willing to spend for the Product. If a particular auction closes with some low Prices as well, we haven’t had a SINGLE UNSATISFIED customer for the Lower Prices, as all know that they r anyway winning things at a very less Prices. THE WORST : if there r qty ending up in Re.1 ‘n’ the rest of them r in the Upper Bid Increments, what it means is that all QTY will be declared WON in Re.1 , what sense does this MAKE ????

8. SURCHARGE on CREDIT CARD as well as OBT : This also DOES NOT MAKE SENCE…….FIRST off all this is not a HIDDEN CHAREG., A Hidden charge means that the CUSTOMER comes to know of such charges ONLY when the Transaction is OVER ‘n’ then it appears in the Total BILL, whearas, on Baazee, while Placing an Order, customer is already displayed the Surcharge as well as the Percentage + the Message of the Seller. WE HAVEN’T recd any Customer Queries for reasons of such SURCHARGE….

To quote more example, if one fine day a CUSTOMER Turns on Baazee, that he was charged some charges for Making a DD from a BANK, then what would Baazee reply….Do u ppl. Plan to speak to the Banking sector for Actually deducting such Charges from the receiver of such DD ??? Oh, come on, every one Knows that there r some little charge that one has to incur to actually make a PAYMENT ? WHAT’s the BIG DEAL. +_ We r only charging 3 %, for the CC, just as per the INTERNATIONAL STANDARD.

Yes, we do agree that all Sellers can actually COMPULSARILY mention such charges in their Auctions…..no Probs, but restricting sellers to add such Surchare is again NOT ACCEPTABLE………This would any ways, add the Burden on every transaction, the same way, as the Transaction charge…SO, even BAAZEE makes it to 5 %, then also the additional 4 or 2 % respectively added upon…making the DEAL BACK TOI SQUARE ONE…..???

9. Dropping Prompts: Would actually make selling the RINGS Auction NOT AT ALL POSSIBLE, ‘n’ the same way for Sellers of GARMENTS , whear sizes r required, not POSSIBLE ……We do mention the Ring sizes available in our Auctions, but also provide the Drop Down list of the SIZES so that the Customer can select their Size….+ we also have the Additional “ Elsewhere Extra Charge “ of just Rs.10, for all our REMOTE DELIVERY LOCATION Customers…inturn keeping the Shipping More cheaper for the Regular customers……




We guess that all the Research data for Baazee’s Analysis is the Entire SITE, or even if the Categories Specifically, then they r not taken in Proper Cases / Categorizations.. For ex. We believe that if Talking of the Jewellery Category, then the Gold Diamond Jewellery : DATE should be separately taken into consideration, to compared to the Silver Jewellery ‘n’the Loose Gems….separately…

The individual HEADS for such Date ANALYSIS, under each SUB category of each major Category, would help more closer look of the Market Scenario, so that better ‘n’ more suited changes can be Implemented from the Father : Ebay.

Awaiting for ur earliest reply

The Cyberwiz
Tarun Khandelwal
Anmol Kreations

[carnatic_in1]

Paisapay Collection Charges needs to be optional to the seller... i.e whether he should bear or the buyer should be made to bear... like how it was before.

Buyer calling it as hidden charge is a HUMBUG. If he has eyes, he should read the total charge before paying it. Otherwise he should not buy. If sellers are made to bear the charge forcefully, Baazee is punishing the sellers for the buyer's action. Using credit card or bank transfer is buyer's convenience, and they should pay for it. At least the sellers should be given choice either to make their buyers pay or pay it themselves. Baazee is very high handed - not at all good for your business.

[buying_reeloaded]

Dear Mr. Sanjay,

I have only 3 problems with the new changes you have made.

1.The Paisa Pay Surcharge cannot be passed to the Buyer: Please try to understand that it is difficult for us sellers to increase the price of each item as then no one will buy from us as those who want to buy offline will feel that they are paying extra money. Also there are products like Mobile Phones, Sony Playstations and Laptops in which if a Buyer pays using Paisa Pay the surcharge is very high around Rs.500-Rs.1000. I am sure you too will agree that we cannot increase the price that much as that will also affect the offline Buyers.In the process they will not buy from us.At the Moment those who are paying online are comfortable paying the surcharge amount and it is totally a matter of choice for them. However with your new rule you are forcing the offline buyers to buy online or not buy at all. We have had Indian Buyers from USA buying Mobiles for their relatives in India using Credit Card and the surcharge they are paying is Rs.500-Rs.1000/- and it is out of there own choice. If we increase the price that much for this product then the other Buyers who find it cheaper to buy in the local markets will not buy from us. Hence serious thought has to be given to this new rule of yours.At least give some proper suggestions on how to tackle these issues..?

2.Relist count reduced to 0:It will be very difficult for sellers to keep relisting the items. Even the scheduled listing is FREE only for 2 months after which you will charge us some fee.Also the new Bulk upload tool you have still not launched.

3.The New FEES Structure: The 5% charge upto Rs.4000 and 2.5% charge on each rupee thereafter seems to be a welcome move. However what about High Value Products like Laptops costing Rs.50,000 and above? We are paying Rs.200 as 5% of Rs.4000/- and 2.5% of Rs.46000 will be Rs.1150 which means we will be paying total Rs.1350/- to Baazee on a Laptop worth Rs.50,000/-.This is just an example of the minimum as the price of laptops we are selling goes upto Rs.90,000- Rs.1,50,000. So you can calculate the fees accordingly. Do you think in todays competitive market we can afford to charge the Buyers such a huge margin? It will be difficult even if we reduce our own margins as we will be paying high Baazee fees. The Buyer would prefer buying from the local market in such a situation. I would like to know what you have to say on this issue.

Also all these extra fees will mean sellers will use less Enhanced Listings and in the process it will mean less sales for the sellers and Baazee.com.

I am a superseller on Baazee and selling on baazee.com for more than a year but Baazee has not bothered to reply to my earlier queries also. I hope you will not respond in the same manner and will come up with a proper solution to my above 3 problems.

Awaiting your Positive reply,

Regards,
Sarosh R B
Buying_Reloaded

[varmasanjay]

Hi jaipur_jewels,

Featured Plus Listings Charges will remain Rs. 75, even for multiple quantity listings.

Regards,
Sanjay