No Response from eBay about a chargeback of Rs10650

[super.shopper.24x7]

Hi,

A chargeback for Rs.10650 was applied to our account & the same was recovered from our PaisaPay Account. We were asked to send POD for same. We have now contacted eBay atleast 10-11 times & everytime there is no response from them. The very next day of receiving the notification, I emailed them the POD received from Bluedart (scanned copy of DR sheet & also the web POD). But no one at eBay is taking any action.

Can someone at eBay please check their emails received at paisapayprotection@ebay.com & paisapaycb@ebay.com

Kindly review the matter & reverse the chargeback.

:-(

Thanks
Poonam

[amitava123gems]

Why so many chargebacks?Is ebay TNS sleeping?

[snrama]

Hi All,

I haven’t received any credits for the PaisaPay chargebacks though I have sent the PODs many times to PaisaPay team. I haven’t even got replies from them.

Buyer ID: fizmoh123 (PaisaPay ID: 22938061830, 22938047390), DTDC Couriers: B48595221
Buyer ID: saurab_g2002 (PaisaPay ID 23000930954), DTDC Couriers: B48592507

I don't know why PaisaPay service has gone to worst. Is this the protection a seller can expect? ---------------
With Regards,
Navaneeth (snrama) 😉

[indraneel@ebay.com]

Dear Navneeth (snrama),

Firstly, let me wish you a very happy new year 2009 to you :-).

I'd like to confirm that adjustments have been made to your PaisaPay account yesterday and should reflect in your account in a couple of days time.

I understand that there has been a delay in this matter and we regret the inconvenience caused to you!


Keep Posting!!


Regards,
Indraneel

[indraneel@ebay.com]

Dear jmd*stores & super.shopper.24x7,

Wish you a very Happy New Year as well!!

On checking your cases with the PaisaPay team I understand that the PaisaPay systems do not reflect emails from your end. Although, there is no denying the fact that you must have sent them however, I suspect this to be a technical issue and would request you to send thm again.

You can send Proof of Delivery at paisapayroh@ebay.com or fax at 66690004.

Please let me know in case you don't get a reply from the team after 2-3 days of you escalating the matter to them.


Keep Posting!!


Regards,
Indraneel

[snrama]

Dear Indraneel,

A very happy new year to you too. Its nice to see your reply.

I have received the credit for chargebacks(PaisaPay ID: 22938061830, 22938047390).

But still I haven't received the credits for the below.

Buyer ID: saurab_g2002 (PaisaPay ID 23000930954), DTDC Couriers: B48592507 ---------------
With Regards,
Navaneeth (snrama) 😉

[kaya_jewels]

Hi, There is for sure some big problem in paisapay email system. My buyer initiated refund request and i sent all proofs from my side to show item delivery to paisapay. But paisapay denied they ever got my mails for delivery proof.

Try mailing the proofs to your account manager or ebay custumer support team.

Hope this helps. "Lord, I have done many things wrong. I am guilty, but to show your goodness, forgive me for everything I did. When people choose to follow the Lord, he shows them the best way to live.”
·:*¨¨*:·.God·:*¨¨*:·.Bless·:*¨¨*:·.Us·:*¨¨*:·.All·:*¨¨*:·.

[super.shopper.24x7]

Hello Indraneel Ji,

As per your advice I emailed the POD to the email ID you specified on 20/01/09. I also did CC the mail to you.

It has been 10 days & I have not received any response as yet.

I need your help in getting this resolved. Its not a small amount & ebay has been holding onto it for very long now.

Thanks
Poonam

[right.way]

Even I am waiting for a reply on POD sent since 6th Jan. We tend to forget small amounts ...

While eBay is busy distributing Gold to Sellers, and Coupons to buyers - Small Sellers are Suferring!

[snrama]

Dear Indraneel,

I haven't received the credit from the PaisaPay till now.

Buyer ID: saurab_g2002 (PaisaPay ID 23000930954), DTDC Couriers: B48592507 ---------------
With Regards,
Navaneeth (snrama) 😉

[anand_online]

Yes , Same problem with us, Even though we had provided all required documents like POD , Paisa pay is not even acknowledging that there is some thing being done, 5 reminders , but no response from paisapaycb@ebay.com
They has given a time limit of 10 days, looks like they want to get away by giving excuse of this 10 day deadline.