Introducing Maximum Shipping & handling charges to improve buyer experience

[seemak@ebay.com]

Dear Sellers,

Shipping and handling charges is one of the important aspects that a buyer considers while buying on eBay. Data has shown that Free / standardized shipping charges help improve buyer confidence and seller’s sales. However, when buyers see unreasonable shipping charges, they spend less overall. To help right-price and bring about increased standardization in the shipping and handling charges, a limit on maximum shipping and handling charges are being introduced in the following categories:http://pages.ebay.in/aboutebay/Final_Shipping_Caps.html

These changes will be applicable from 11th October 2010

These limits are applicable to all domestic shipping methods:
• Flat Rate Courier – Delivery anywhere in India
• Local Courier – Delivery within a seller’s city
• National courier – Delivery Outside a seller’s city
• PaisaPay Cash on Delivery

These limits are not applicable to International Shipping options.

For most sellers, these changes do not affect how you currently list on eBay as most listings are already within these postage limits. The remaining small percentage of sellers who currently charge more than the above mentioned shipping charges, should review their listings to ensure they are in line with these changes.

Listings that have shipping charges more than the above limits post 11th October 2010 will not go live on eBay.in.

To know more about these changes, please read our FAQ section, http://pages.ebay.in/aboutebay/Shipping_Caps_FAQs.htmlcontact our Customer Support Team or post your questions on this thread.

Please join an Online Workshop on this topic between 4 PM - 5 PM on 21st September for any clarifications on this topic.

Regards,
The eBay Team

[rajelectroniks]

The big question is that from 11th October the new "Shipping and handling charges" comes into effect and all sellers WILL EITHER HAVE TO ADHERE TO THESE PRICING OR CHARGE LOWER THAN EBAY COST OR THEY OFFER FREE SHIPPING. So now what happens to "Shipping and handling charges" DSR score, cause now we are charging what ebay has FIXED and so now the buyers cannot crib of high shipping charge.

WILL EBAY GIVE DIRECT 5-STAR RATING FOR "SHIPPING AND HANDLING CHARGES" FROM 11th OCTOBER ONWARDS TO ALL SELLERS, WHICH LOGICALLY SPEAKING THEY SHOULD DO OR REMOVE THE S&H CHARGES PARAMETER COMPLETELY.

Ebay please reply.
**************************

[sapana@ebay.com]

Hi All,

A warm welcome to all who have joined us for the workshop today. We today have Anil Shenoy - Manager - Trust & Safety who will answer all your questions on this topic.

Please welcome him and lets get started!

Regards,
Sapana

[somnath75]

REF: "Introducing Maximum Shipping & handling charges to improve buyer experience on eBay.in
10 September, 2010"


WHETHER THESE SHIPPING AND HANDLING CHARGES OF RS. 75 FOR INDIAN COINS ARE SAME FOR ONE COIN AS WELL AS ONE BUNCH OF 10 OR TWENTY COINS--BUNCH OF 10 OR 20 COINS WILL BE MORE HEAVIER AND WILL REQUIRE MORE HANDLING AND PACKING CHARGES.

WHETHER THESE SHIPPING AND HANDLING CHARGES OF RS. 75 FOR INDIAN CURRENCY ARE SAME FOR ONE NOTE AS WELL AS ONE BUNCH OF 10 OR TWENTY NOTES --BUNCH OF 10 OR 20 NOTES WILL BE MORE HEAVIER AND WILL REQUIRE MORE HANDLING AND PACKING CHARGES.

WHAT WILL BE SHIPPING CHARGES OF ONE ADDITIONAL ITEM
IN CASE OF MULTIPLE ITEM LISTING FOR INDIAN COINS AND INDIAN CURREMCY.
regards
somnath75

[handicrafts_store]

GOOD QUESTION RAJ ELECTRONICS...

NOW WE SHOULD GET 5 STAR RATINGS.....AUTOOMATICALLY

[anil@ebay.com]

Dear Sellers,

Thanks for all your comments….through the course of next one hour we will look to address the concerns raised by you. At the outset, we want to clarify that the sole purpose of introducing shipping caps is to improve buyer experience. There have been cases of sellers charging very high shipping costs and we want to clamp down on such instances.

Given the positive impact this will have on buyer experience, we felt it important that we implement this ASAP, and esp before Diwali. We expect sales to sky-rocket, and many new buyers will experience eBay for the 1st time this Diwali….and so we should put our best foot forward.

Regards
Anil Shenoy

[c153niyam]

Oh i never knew today was workshop on this issue?
Anyway -

Dear Anil,
Pls remove this ridiculous shipping charge limit issue - and let buyers decide where and from whom they want to buy from ; and what they want to pay as shipping..
thank u

ebay.in should stop copying everything ebay USA does.

[dcenterprisesindia]

c153niyam is absolutely right

[dcenterprisesindia]

If eBay is applying this rule it should also take care for shipping by signing contract with private courier companies.

[anil@ebay.com]

Hi somnath75,

Yes you are right. We have arrived at these rates after taking in to account that this category does contain listings which may be for single qty or set of 5 / 10 etc.

Regards
Anil Shenoy

[anil@ebay.com]

Hi Rhtdm.6624,

Just to clarify on your concern on Printers. We do understand that shipment charges for printer differ basis Wt & size and hence we have not implemeted any maximim Shipping charges for Printers. The maximum Shipping charges are applicable for printing supplies

Regards
Anil Shenoy