Buyer open and broken the product and gave negative feedback

[krishkavin]

The buyer after purchasing the item informed me that the product is not working. And I replied him that send the item I'll check the item and if it is required I'll replace it. But he given me negative feedback. When I contacted the buyer, he says that he had opened the item and thrown to dust bin and he is not having the item now. What I should do now?

P Vijaya kumar

[linusstudios]

Appeal in the community court. Put your case forward with correct information, Also copy paste all communications you and buyer had, Dont worry , Feedback will be removed in a 14-20 Days.
Designer Wear at Dirt Price!

Linus Studios.

[krishkavin]

Hi linusstusios,

On 26th Oct 2009 I received a negative feedback and I appealed in community court. And the result came in favor of me. But still the negative feedback was not removed. When I contacted many times regarding this, there is no help from ebay customer care! They replied that 'negative feedback will be removed automatically, we can't do any thing on that'. Still it remains! So now I got another one and buyer reply was not satisfactory. Last time I applied to the court, that negative feedback still not removed, what to do now? Especially, some of the new buyer not understand the negative feedback consequence and without any further communication they give negative feedback. So give me some guidance on this regard.

P Vijaya kumar

[linusstudios]

@ Vijaya Kumar

If you get a parrot and teach him a line it will speak that same line after it mugs that up. Contacting Customer support in such matters is really not worth in such cases, because they are always ready with their canned responses.

It has happened many times before that feedbacks have not been removed because of some server errors or some other technical glitch.
Do you have account manager in eBay, if yes then contact her/him with all the details. they might help you out.

If not send a mail to incs webhelp with all the mails you have regarding this matter. They will help you out.
meanwhile you at least appeal for the second negative feedback in community court.


But why dont you talk with buyer and if he is ready to change his feedback, send him feedback revision request... That will immediately solve the problem.



Designer Wear at Dirt Price!
Linus Studios.

[safahomeapp]

yes this is happend to me also and he opend two cases at once item not received and item is not as described and left a nagetive feed back also seller can not do any thing such tipe of buyers . ebay supports buyers only.

[reliableenterprise]

ebay ppl sud work on this
this is a serious issue going on

[krishkavin]

Thanks for the advice, I'll try this time!

P Vijaya kumar

[krishkavin]

Hi,

Thanks for all your advice. My negative feedback got removed.

P Vijaya kumar

[yazad_healthcare]

The buyer jaipee1979 has done the same thing here. There is no seller protection as I have known here on ebay.in. I sold a used Nokia E90 for Rs 8000, which was not refurbished, or repaired, but it had paint peel off and re-buffed with new black colour. The buyer received the item, started using it and did not confirm delivery on ebay. Now he says I will return the item because the paint is comming off. I had clearly mentioned about the condition of the handset and also that the phone will not be accepted as return or refund.

So he wants to unofficially retain the phone and also avoid paying for the item. I will never sell anything again on ebay in future. God knows what he will do with my phone and when and how will I ever get it back.