10 days old buyer gave neutral % 96.9 from 98.8 Not going to relist now

[rajesh.parekh-kings.international]

eBay Wake up before you loose all your genuine sellers!!!

I received a neutral feedback today from 10 day old new buyer who doesnt know ABCD of feedback and its effects.

He says " Price more than market "
The product is imported made in USA and the wholesale price is Rs.750. I have the wholesalers bill with me, now to cover my cost ebay fees taxes listing charges I have to sell for Rs.950 and if he finds it expensive than he was sleeping when he bought he checked the product its functions price and then bought and paid.

He says "GOT THE ITEM ON 6TH June .ONE DAY LATE."

We have excellent delivery system most of our feedback says fastest delivery in India and internationally.

Product has already been delivered on 2/06/08 to Kolkatta Any one can check on www.trackoncourier.com AWB no 93110216. He is a liar.
Courier details as under
-------------------------------------
Status of AWB No 93110216
ROUTE Jun 2 2008
Details
FROM TO MAN. No. DATE TIME
MUMBAI AIRPORT - 0 27/05/2008 10:52
MUMBAI AIRPORT V.V.S. EXPRESS 200150079867 27/05/2008 19:04
MUMBAI AIRPORT KOLKATA 200090023772 29/05/2008 22:32
KOLKATA RO JODHPUR PARK 300070010187 31/05/2008 11:48
KOLKATA RO - 0 02/06/2008 12:06
KOLKATA RO SALT LAKE 300011024992 02/06/2008 12:08 delivered.

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Now because of eBay's BLACK POLICY NEW 10 days old buyers have power to take away genuine sellers powerseller status by giving just one neutral feedback on false issues just to harass sellers.

I have decided to reduce my listings and divert my business to other sites. Because even after giving excellent product and services paying high fees and listing charges our sales will reduce due to loss of status image and % than why should we pay high listing fees and other charges to ebay we have to reduce that also as per our sales.

I will only list 10-15 listings from my 175 listings.

[rajesh.parekh-kings.international]

Hello Indraneel,

As per your suggestion I did report this through the Feedback Reporting Page and I did appeal against this feedback.

Reply received -

Thank you for contacting us regarding the feedback you have received for
the item number 260241178141. My name is Richard and I would like to
give you information on this matter.

Unfortunately, we are unable to remove and/or edit positive or neutral
comments from another member's account, even if they were left in error.
Additionally, even if the comment were removable, a replacement would
not be possible, as this would be considered a form of editing and
editorial control exercised by eBay.

----------------------------------------

[snrama]

Hi All,

Even I faced the same case, but mine is purely eBay's mistake.

Refer: http://forums.ebay.in/thread.jspa?threadID=600002400 ---------------
With Regards,
Navaneeth (snrama) 😉

[icenslice_in]

Hi All
New & Old Sellers read & understand this well as you could be next victim of faulty eBay policy. If your differ, please vent your feelings here.
Have a similar shabby experience please share with me so that I can fight against faulty eBay rules with more vigor facts & figures.

THE CASE SO FAR....

I listed an Old Novel Listng No.:(280231778520)under used item.
Description clearly stated "This Book Is Old".
One new buyer{manasbbsr (0)} won the bid.
manasbbsr (0) Never paid for the item after purchase.
manasbbsr (0) Never paid for the item.
I OPENED DEISPUTE & PROCESS FOR FEE CREDIT.
manasbbsr (0) Didn’t reply.

All of a sudden I received a NEGATIVE FEEDBACK from manasbbsr (0) with remark "Sanjay I didn’t know it is a used one and that too short stories. pls cancel sorry"

On my protest buyer replied "Hi sanjay I am extremely sorry.pl. don't mind if I misunderstood this feedback aspect as I am new. Just forget Sir, and to continue getting good offers from u. Pls give me some latest Ludlum books if any. Sorry again 4 hurting u."

I lodged a complaint with eBay for blatant misuse of eBay Feedback system by the buyer which ruined my hard earned rating and feedback score.

eBay reverted with as usual careless Buyer Centric approach which looks more like copy N paste reply.

How could eBay not take cognize of this matter as my case is most fit case for reversal of feedback.

I have been pleading without much success so far in the matter but I am confident that with your sincere support I shall be able to change mind set of eBay rule makers and positively bring about change in this system which lacks basics.

I have raised following questions and demand answers as below:
1. Why no legal advice is sought to remove the feedback
2. What is keeping EBay from seeking Legal advice as crucial time is being wasted.
3. Why No Action is initiated against this buyer for illegal activity.
4. Why buyer is not suspended for non- adhering to eBay policy governing feedback.
5. Why it is seller always at receiving end in such cases as that of mine.
6. This is akin to murdering a sellers hard earned ratings and standings which have direct effect on sellers selling ability.

7. Don't you think this seller needs to be suspended . If not then why & under what rules?
8. Why there is no provision for sellers to seek refuge from feedback abuse under any eBay feedback policy.
9. What steps eBay is taking or plans to introduce for protecting sellers from abuse of feedback system by scruples buyers, as such in my case which is a glaring example on the face of eBay
10. Why a seller is restricted from responding when buyer has not paid and leaves a Negative Feedback. This further rubs salt in sellers wounds.

I am very surprised and shocked for eBay having embarrassed itself by finding in a tight corner, seeking refuge under flimsy & poorly enacted feedback policy which has been formulated without application of mind OR giving any consideration to seller’s plight, thus a poor display of thought process by the formulators of feedback rules.

Please join in my crusade to make eBay a fair platform for sellers and buyers alike.

Thanking you in advance for your support.
Best Regards.

Sanjay
Ebay ID.: iceNslice_in

[esmartbazaar]

Hi All,

Currently none of the feedbacks given by buyers Negative or neutral are being removed even if you have email from the buyer stating that he gave you the feedback in error and wants to remove / withdraw the feedback .

Only feedbacks in cases where buyer does not make payment and then gives bad feedback after getting upi strike are being considered for removal right now .

Further to make the matters worse the SNP ratio which was earlier 5 percent of 90 days of good feedback received , has now been silently reduced to 5 percent of 30 days of feedback received .

Regards,
Esamrtbazaar