Cases closed without seller resolution was in itself a decent parameter to evaluate sellers on eBay.
To add to our misery (Indian CBT sellers), this new threshold of 2 % and 3 % respectively, is like asking most of the sellers on eBay to pack your bags and look elsewhere.
This seems highly unfair to us, as buyers frequently misuse these parameters to either obtain partial/full refunds, or unjustified favours. The sellers are threatened usually through negative feedbacks, now buyers who are aware of these new guidelines can easily misuse the policies to extort money from sellers.
Instead of empowering sellers and protecting them on eBay, this new provision for Indian CBT sellers is grossly unjustified.
eBay needs to consider it from a sellers point of view.
The presumption that sellers are always wrong if a buyer opens a SNAD / INR case is like seeing only one side of the spectrum, and needs to be looked into it in a more balanced viewpoint.
Already, Indian buyers are reeling under the pressure of diminished sales figures since past few months. To add to that, this new provision makes life even more tough for us.
Despite certain number of cases closing in favour of sellers, many sellers have received warning mails.
And when mails are sent to Indiacbt collections, the responses are noto nly unsatisfactory and non-explanatory, but they are such that the person replying has insufficient knowledge of the new provisions.
There needs to be a webinar with a person , who can explain all our questions with highest clarity and acumen.
