Protection in ebay global shipping

[silver-3211]

I use ebay global shipping to ship order from india. I have shipped my order on time and packed it properly , it has been 15 days since my order was not picked up by the courier partner i raised a ticket on ebay global  shipping regarding mis pickup,   now the buyer opens an inr case , i have refund the ebay before the responses time , how im protected with the inr case as it still reflects on seller performance 

[in_news_team]

Dear  silver-3211,

Greetings from team eBay!

Your query has been sent further to the EGS team for investigation and you can expect to hear from them shortly. Incase you fail to receive any update, requesting you to please raise the issue via the "Resolution Center" plus you can also let us know here on the community as well.

Thankyou for your patience.

Regards,

eBay Team