Dear daughtersheritagehouse,
Greetings from team eBay!
To know the details of your Payoneer account verification it would be best you connect with the Payoneer customer support team. Here is the link: https://payoneer.custhelp.com/app/ask/l_id/1/c/
The Verification Center within your Payoneer Account will let you know the account status as well as the pending document requirements.
Regards,
eBay INCBT Team