Hello kaja_rk,
The best people to help you would be our Customer Support team. You can write to them using the 'Contact Us' link from the 'Help' Section of the site. The link is http://pages.ebay.in/help/contact_us/_base/index.html
Select 'Ask about bidding or buying' in the first box, 'PaisaPay transactions' in the second, and the relevant option in the third box to proceed.
Regards,
Rohit,
Community Development Team
Thanks and Regards,
Rohit,
Buyer Engagement Team