payment date 28/10/14 what action has been taken?

I baught Brand New! FWP GSM SIM Based Walky Phone - Landline Base WP601 on 28 October 2014. Total money has been paid, but item has not been delivered. You promised to take action within 5 days. Will you provide interest with refund. Should we have to go consumer court for this small item. Send e mail to seller but no result.

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