missing transaction

[mitraestore]

i made a transaction on20th march 2018 from my freecharge wallet but the transaction failed now ur cs team says they dont have any info its amissing transaction already 7 days over and freecharge tean asking for 

Screenshot of the order cancellation page

Email confirmation received from the merchant

but u guys not providing any of these 

[rohan9914]

Same problem here, Have you recieved your money back?

[mdnaal_0]

I want my money back