I bought a laptop for nearly 36,000 rupees on ebay, on the first-day i found the keyboard was not good and
left click also not fitted properly.So that i raised a complaint to replaced that product.
If I put a trust on ebay guarantee, so i raised claim : id :687741
"Hello Sir, Today i have received the Laptop "Lenovo Ideapad G50 (59-422410)," from blue dart courier. And i have
found that keyboard was not good, half side of the keyboard was not fitted properly upto the letter "Y"(QUERTY).
And found left click button going inside in touch pad. So i request to replace my Laptop or refund my amount
to my account. Please find the attached image. Thanks & Regards, Rajesh.N "
And i got reply like this
"I have checked the details of your claim and have noticed that the item purchased by you is under (1 year) Manufacture warranty and hence excluded from eligible transactions for filing a claim under eBay guarantee. Therefore, the claim filed by you falls under non-eligibility criteria. As a result, we have closed your claim and your request for refund has been rejected. For more information on the non-eligibility criteria to file a claim, kindly check the below mentioned link: http: pages.ebay.in/help/ebay-guarantee.html#terms In this case, my best advice to you is to contact your Seller and resolve the matter amicably. Thank you for your precious time, have a nice da"
I am not understand, if i get a defect piece under Manufacure warranty means buyer is responsible for that product ?
Then why they created Ebay guarantee, I am totally disappointed by seeing that email from Ebay.
This will break my trust to buy costlier product through Ebay.
