Pickup disputes.
The assigned LSP's do not pickup the courier on time. They take almost 5/6 days to pickup the packed orders. On checking with them I understood that they have not received any intimation about the pickup from EBay hence the delay.
This is Happenning from last one month, we did a big mistake enrolling under powership. A few orders are automatically refunded to the customer as they have not been shipped. We are losing business and rating too.
I have made repeated calls to the customer care, its futile. I wait for almost 30 minutes on an average to get connected to powership and only thing they say is they will arrange the pickup in 24 hours but nothing happens for days.
The following are the incident/reference/complaint no that I have gathered in the last month, THE REASON IS SAME
1) 1-51258227295
2)1-51208500261
3)1-51559159164
4) 1-51617925224
These are the only a few among the many.
Pls sort this out ASAP.
Ebay ID : fabseasons
