Why pick up person is not came with in time line

Why Claim is rejected? And more over i send an email on june 11th 2016 about return pick up there was no reply for that email. pick up person not came till now.with out replying for my email. why claim is closed. its almost 2 months is not fair and please do return pick up by with in 24-48 hrs. if any queries please contact to my <Removed>

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