Dear ziddi06,
Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will receive a strike.
You can file for mutual aggreement by creating an unpaid item dispute
http://feedback.ebay.in/ws/eBayISAPI.dll?CreateDispute
Step 1 : Enter the Item Number which you need to report.
Step 2 : Select We have both agreed not to complete the transaction
Step 3 : Select The buyer did not want the item ---------------
With Regards,
Navaneeth (snrama) 😉
Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will receive a strike.
You can file for mutual aggreement by creating an unpaid item dispute
http://feedback.ebay.in/ws/eBayISAPI.dll?CreateDispute
Step 1 : Enter the Item Number which you need to report.
Step 2 : Select We have both agreed not to complete the transaction
Step 3 : Select The buyer did not want the item ---------------
With Regards,
Navaneeth (snrama) 😉
