my claim id is 1200170 i am not getting call from ebay guarantee

[mad5932]

ebay is a worst website in india.i am not  getting call from ebay guarantee they are telling that wait 48hours you will definetly get a call they are telling but i did not get any call from there again i have been wait for 48 hours but i did not get any reply from them and my claimid is 1200170