cheated by the seller

The Ebay community,
The buyer name as karan have been cheated by the seller in Ebay website. so please help him out. if you cheat like this then the buyer will not trust the Ebay website in the long run. please take strict action for the seller.
following message by the buyer:-

 you are requested to send BlackBerry 9360 as I have received black berry bold 9700 but I have made the payment for blackberry curve 9360. I had immediately send the photo graph of the set received along with the invoice etc. In the invoice you have clearly mentioned BlackBerry  curve 9360 and the other paper whose photograph I have send clearly mention that the consignment contain black berry bold 9700 which is much cheaper on your web site. I understand that it must be clerical error and can be rectified. I would request you to send my specified order that i.e. blackberry curve through courier and I would send back the set received at my own expense

Truly yours

Karan

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