can i get my money back since i dont receive the product i bought?

[valt_grac]

Hi!

 I bought "L'Oreal Professionnel X-tenso Care Straight Masque - 200ml-" (Item ID : 321776643391) on 26th Oct., 2015 but haven't received it until date so i would like to request to refund my money.

Thanks

Grace N.Valte