Fraud by ebay and its seller digital estore

[nash_bava9]

On 7th December 2016,  I ordered an New Apple iPhone and paid Rs. 28,820 through Online banking from State Bank of Patiala.  Paisa Pay id for the same is 44261783760. The initial time limit of seller to deliver product was 2-Jan-2017. On 2-Jan-2017 around 5 p.m., I got call from seller to accept the request of timeline extend. I accepted the request. Finally I got the product on 10-Jan-2017. When I tried to use the phone touch was not working properly.  I tried to use it for half an hour but was tired of touch.

            On 12-Jan-2017, I tried to raise the claim on ebay site, but it showed that the product is not delivered so can’t raise claim. Ebay auto initiated the claim on  13-Jan-2017 which was rejected by 19-Jan-2017.  I mailed about the same to digital estore. I have talked to Ebay customer care executives and digital estore for so many times. I ask both of them to arrange a representative to collect Iphone from my side, but  both denied the request. In the end, I send the iphone at my own through DHL courier by spending Rs500. To diggital_estore on address given by them. After receiving phone they are making excuses like there is scratch or apple id created. These are lame excuses that they people are making. I am tired of making calls to diggital_estore and ebay representatives and still have no resolution.  They have send an old and used and damaged phone. they have done fraud and ebay is one of the partner for digital estore thats why not helping me out.

[srinivas181971]

Hi....I'm facing the same issue with them. I bought a iPhone 6 64GB RAM by paying 28,400 in August 2017 and in October'17 I had a majore issue with the touch. Assuming that it is a minor problem of the panel ,I went to Reliance ResQ store to get it fixed. One look at the phone, the service center manager told me that the screen has been relaced with a fake one. I've been trying to call digital estore guys on the lsited telephone number and it seems it is out of order for the past two weeks. On advice of the eBay call center representative, I have couriered the phone back to Digital estore address in Chennai and wondering what will happen next!

Please do not buy from these guys and save yourself the trouble what I'm enduring currently. I'm hoping that eBay folks will step in and safeguard my interest and others who are facing the same issue due to this fraud company selling fake products.

My Ebay ID is srinivas 181971 and My Paisa Pay ID is PaisaPay ID 45858205144)

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@nash_bava9 wrote:

On 7th December 2016,  I ordered an New Apple iPhone and paid Rs. 28,820 through Online banking from State Bank of Patiala.  Paisa Pay id for the same is 44261783760. The initial time limit of seller to deliver product was 2-Jan-2017. On 2-Jan-2017 around 5 p.m., I got call from seller to accept the request of timeline extend. I accepted the request. Finally I got the product on 10-Jan-2017. When I tried to use the phone touch was not working properly.  I tried to use it for half an hour but was tired of touch.

            On 12-Jan-2017, I tried to raise the claim on ebay site, but it showed that the product is not delivered so can’t raise claim. Ebay auto initiated the claim on  13-Jan-2017 which was rejected by 19-Jan-2017.  I mailed about the same to digital estore. I have talked to Ebay customer care executives and digital estore for so many times. I ask both of them to arrange a representative to collect Iphone from my side, but  both denied the request. In the end, I send the iphone at my own through DHL courier by spending Rs500. To diggital_estore on address given by them. After receiving phone they are making excuses like there is scratch or apple id created. These are lame excuses that they people are making. I am tired of making calls to diggital_estore and ebay representatives and still have no resolution.  They have send an old and used and damaged phone. they have done fraud and ebay is one of the partner for digital estore thats why not helping me out.

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