Got damaged handset , they closed my claim.

[ani.siet]

 Claim ID:***

PaisaPay ID:***

Item number:***

Seller ID:***

Date claim opened:03-11-2013

Since i received MICROMAX A117 CANVAS MAGNUS (Deleivered on 1 November) , its hanging all the time, and getting restarted several times  from the very first day. Infact sim is not detected many times and phone gets restarted.

I claimed for this next day and called many times to seller and requested to return my money back or replace my device i am not satisfied for this item.

seller suggested me to go to authorised service center of micromax(mmx) i get time and went there where mmx care person totally denied to provide DOA  that is essential to refund money according to ebay customer support , where as he accepts the problem in handset .

i talked to ebay customer support and seller regarding this but seller suggest me to make repair  from the mmx care and seller completely denied to replace my damaged handset  .

even ebay customer support has closed my claim by saying "not eligible case."
i claimed on 3 Nov and got first response mail on 11th day due to this late processing mmx care denied to give DOA  as 7 days have passed. so what options i have?? i got damaged or misbehaving handset ,is it not come under return policy ???

Very much disappointed with this kind of support from ebay. my device is misbehaving from very first day clearly saying not satisfied with this dameged product kindly replace my handset or give my money back .

i wasted my time and money for going mmx care two times but still not geting any resolution.

I have ordered first time and very frustated from the service of ebay, this made me  to check for other online options. after this kind of service i would never recommend to anyone for buying products from here.

no one takes the responsibility of customer's satisfaction. even seller suggesting me to repair my handset from mmx care wheras i received in  damaged condition.

Since got scared with ebay on refund process and I doubt whether my money will come or not.

I hope some one atleast responds to this...and please requesting again  give my money back i am not satisfied with this device.

else this will be my last transaction in ebay...